Guest Services Liaison

2 weeks ago

Sun City West, United States Banner Health Full time

**Primary City/State**:
Sun City West, Arizona

**Department Name**:
Guest Svcs-Hosp

**Work Shift**:
Varied

**Job Category**:
Administrative Services

This is an exciting opportunity to join Banner Del Webb Medical Center. As the Guest Services Liaison, you will greet visitors and patients experience when arriving to the hospital.

This is a full time opportunity. Expected hours are Monday through Friday, 11:30AM to 8:00PM. This position will work holidays.

Banner Del E. Webb Medical Center excels in providing extraordinary health care to residents of the northwest Valley of metro Phoenix and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. With 391 licensed beds, the hospital provides a wide range of services, including acute medical and surgical services as well as intensive care, emergency and urgent care, inpatient/outpatient surgery, cardiac catheterization, neurology, orthopedics, oncology, urology, pulmonary, obstetrics and gynecology, outpatient diagnostic services, and adult behavioral services.

This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.

CORE FUNCTIONS
1. Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.

2. Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.

3. Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.

4. Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.

5. Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.

6. Answers phone, transfers calls, takes messages and relays messages and information as needed.

7. Provides tours of the facility and walks customers to appropriate areas within the facility.

8. Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with mínimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy

  • Patient Experience Liaison

    3 days ago

    Johnson City, United States Guest Services Full time

    Patient Experience Liaison (FT) 8a-5p--Johnson City, TN (JCMC) Job ID: 004GCP JOHNSON CITY MEDICAL CENTER Support Services - Guest Services Full-time (scheduled 72 hrs or more per pay period) - Day Job Description SCOPE OF POSITION The Liaison serves as the key communication person between patients, families, hospital guests, healthcare providers and the...

  • Guest Services Specialist I

    1 month ago

    West Columbia, United States Lexington Medical Center Full time

    Serves as a liaison between patients and families and the organization in the facilitating or negotiating of positive outcomes and solutions to needs or concerns. Responds to the patient, family, staff and community in determining and providing for t Guest Service, Specialist, Guest, Healthcare, Patient

  • Physician Liaison

    1 month ago

    Sun City West, United States Cuerpo Talent Full time

    Job DescriptionJob DescriptionWe are seeking a motivated and skilled Physician Liaison to expand ournetwork and foster strong relationships with healthcare providers. This role involves strategicoutreach to primary care physicians, cardiologists, allergists, hospitalists, and others toencourage referrals to our clinic. The ideal candidate will have a robust...

  • Physician Liaison

    4 weeks ago

    Sun City West, United States Cuerpo Talent Full time

    Job DescriptionJob DescriptionWe are seeking a motivated and skilled Physician Liaison to expand ournetwork and foster strong relationships with healthcare providers. This role involves strategicoutreach to primary care physicians, cardiologists, allergists, hospitalists, and others toencourage referrals to our clinic. The ideal candidate will have a robust...

  • Guest Services

    4 weeks ago

    West Valley City, United States NowPlayingUtah.com Full time

    Share **Guest Services** Posted by ; Posted on Mar 19, 2021 : - DEADLINE : Apr 30, 2021 Email / / Salt Lake City, UT, 84108 We are looking to fill two part-time guest services positions in the new Pioneer Center. Responsibilities include greeting guests, processing payments, answering phones, and providing customer service. Time commitment is 20 hours a...

  • Guest Service Representative

    4 days ago

    Iowa City, United States hotelVetro Iowa City, Tapestry Collection by Hilton Full time

    About this job...Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience.  Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving.  The...

  • Front Desk Agent

    4 weeks ago

    Boulder City, United States Guest Services Full time

    GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM! Front Desk Agent - $14.00/hour Guest Services, Inc. is now hiring a Front Desk Agent to assist our Lake Mead division at various locations in the Lake Mead National Recreation Area. You will be assisting the Retail Sales Associate, who is responsible for assisting customers in making purchases. The...

  • Guest Services Manager

    3 weeks ago

    Sun Prairie, United States Pizza Ranch Full time

    **Who We Are** Pizza Ranch, a fast casual restaurant chain based in Orange City, Iowa, has grown from a single location in 1981 to over 200 locations in 14 states. Consistent growth has been a Pizza Ranch staple, as the brand has become a beacon of community involvement and exceptional food. The Pizza Ranch buffet features legendary pizzas, Crispy Ranch...

  • Placement Liaison

    2 weeks ago

    Sun City, United States Banner Health Full time

    **Primary City/State**: Sun City, Arizona **Department Name**: Clinical Care Operations **Work Shift**: Night **Job Category**: Administrative Services Find your path in health care. We want to change the lives of those in our care - and the people who choose to take on this challenge. If you’re ready to change lives, we want to hear from...

  • Hotel Guest Services Manager

    19 hours ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    Job Summary: The Guest Services Manager is responsible for collecting, organizing, and distributing critical guest feedback to our Showboat team. The manager will take steps to respond to guest comments, both positive and constructive. The Guest Service Manager will act as a liaison between the Front Desk, Housekeeping and Facilities to ensure open and...

  • Guest Services

    4 weeks ago

    West Hollywood, United States The Gleamery Full time

    The Gleamery is a venture-backed health and wellness startup focused on reinventing the dental industry. The Gleamery is building the first national dental brand specializing in professional grade, expeditious teeth cleaning and whitening - the recurring dental services that the modern millennial customer wants and needs. The Gleamery’s studios have a...

  • Guest Services

    7 days ago

    West Chester, Pennsylvania, United States Homewood Suites West ChesterUnion Centre Full time

    Job DescriptionNow Hiring: Front Desk or Guest Care ManagerWe are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our...

  • Guest Services Associate Lead

    1 month ago

    Kansas City, United States The University of Kansas Hospital Full time

    Position Title Guest Services Associate Lead Bell Hospital Position Summary / Career Interest: Lead by example and ensure team members are greeting, welcoming, and connecting with all patients and visitors. Maintain quality standards for delivering a patient centered environment. Assists Supervisor in training, and ensuring the team adheres to,...

  • Guest Services Associate Lead

    4 weeks ago

    Kansas City, United States The University of Kansas Hospital Full time

    Position Title Guest Services Associate Lead Bell Hospital Position Summary / Career Interest: Lead by example and ensure team members are greeting, welcoming, and connecting with all patients and visitors. Maintain quality standards for delivering a patient centered environment. Assists Supervisor in training, and ensuring the team adheres to,...

  • Dock Hand

    4 weeks ago

    Panama City Beach, United States Guest Services Full time

    GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM! Dock Hand - $15.00+/hour Guest Services Inc. is seeking Full-time Dock Hand. The pay for this position is $15.00 - $16.00/hour, depending on experience. Locations include St. Andrews State Park in Panama City all the way down to Flamingo Adventures in South Florida and a few places in between. Although...

  • Guest Services

    3 weeks ago

    West Chester, United States Park Lane Full time

    **Prestige Healthcare Administrative Services is hiring a Full Time and Part Time Guest Services team member.** **Flexible hours, including some evenings and weekends (adjusted based on need - EOW, pt, etc)** **JOB OVERVIEW: The Guest Services team members provide a welcoming, top notch guest experience from admission to...

  • Guest Ambassador/Services

    1 month ago

    West Valley City, United States LIVE NATION ENTERTAINMENT INC Full time

    Job Summary: Guest Ambassador/Services WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000...

  • Guest Ambassador/Services

    4 weeks ago

    West Valley City, United States LIVE NATION ENTERTAINMENT INC Full time

    Job Summary: Guest Ambassador/Services WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000...

  • Grill Cook

    2 weeks ago

    Panama City, United States Guest Services Full time

    GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM! Grill Cook - $15.00+/hour Guest Services Inc. is seeking a Full-time Grill Cook to prepare, cook, and serve food items on the grill and to coordinate with the Executive Chef on all daily and special function menus. This position pays $15.00 - $17.00/hour. Weekend availability is required. Locations...

  • Dock Hand

    4 weeks ago

    Florida City, United States Guest Services Full time

    GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM!Dock Hand - $14.00/hourFlamingo Adventures, located within The Everglades National Park, is now hiring Dock Hands.We operate 2 large campgrounds, Eco Tents, and a full-service Marina, along with our newly opened Lodge and Restaurant.We have RV sites with full hookups for $25 (per person) per week and...