Front Desk Associate

1 month ago

Moab, United States Roberts Resorts Full time
Job DescriptionJob DescriptionDescription:

Position Summary:

The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations.


About Roberts Resorts & Communities:

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.


PERFORMANCE OBJECTIVES:

  • Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
  • Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
  • Provide assistance and respond to queries via online chat to enhance customer experience
  • Report resort comments, suggestions, and complaints to the General Manager for timely resolution
  • Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
  • Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms
  • Initiate collection calls for site rental payments as instructed, ensuring timely payments
  • Utilize email communication to correspond with residents and potential guests as required
  • Maintain organized resort files, reports, and records, ensuring accuracy and completeness
  • Upload resident files and communications to Rent Manager for documentation and tracking purposes
  • Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
  • Monitor office supplies inventory and place orders as necessary to ensure availability
  • Manage mail and packages, sorting and distributing them to designated mailboxes
  • Secure documents for leases and maintain confidentiality of sensitive information
  • Input meter readings accurately to track usage and manage utility billing processes
  • Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
  • Performs other related duties as assigned
Requirements:

KEY COMPETENCIES:

  1. Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
  2. Communication: Demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members.
  3. Multitasking: Capable of efficiently managing multiple tasks such as check-ins, reservations, and guest inquiries simultaneously.
  4. Attention to Detail: Possesses keen attention to detail to ensure accuracy in handling payments, reservations, and administrative tasks.
  5. Adaptability: Adapts to various situations and addresses guest needs promptly and professionally.
  6. Problem-Solving: Exhibits strong problem-solving abilities to resolve guest complaints or issues effectively and find suitable solutions.
  7. Organization: Maintains orderly records, manages office supplies, and handles administrative tasks effectively.
  8. Computer Proficiency: Proficient in using property management software and Microsoft Office applications.
  9. Positive Attitude: Maintains a positive attitude and enthusiasm for delivering outstanding service, contributing to a welcoming and hospitable environment at the front desk.

EDUCATION & EXPERIENCE:

  • High school diploma or equivalent required
  • Prior experience in customer service, front desk operations, or hospitality industry is preferred but not required.
  • Proficiency in using computer systems, including property management software and Microsoft Office suite, is desirable.
  • Strong communication and interpersonal skills are essential, along with the ability to multitask and work in a fast-paced environment.

PHYSICAL REQUIREMENTS:

  • Constantly sit, talk, or hear; Frequently use hands.
  • Manual dexterity for handling paperwork and using office equipment.
  • Clear vision and hearing for reviewing documents and communicating effectively.
  • Capability to lift up to 10 pounds.

BENEFITS:

  • PTO
  • Working in an inclusive community
  • Complimentary stay at one of our resorts

COMMITMENT TO DIVERSITY:

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.


If this position caught your eye, send us your resume For best consideration, include the job title and source where you found this position in the subject line of your email to careers@robertsrc.com.

  • Front Desk Associate

    5 months ago

    Moab, United States Roberts Communities Full time

    The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inqui Seasonal, Front Desk Associate, Front Desk, Property Management, Customer Experience, Associate, Retail

  • Front Desk Associate

    4 days ago

    Moab, Utah, United States SBR Management LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at SBR Management LLC. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and support to our guests and residents.Key ResponsibilitiesCustomer Service: Provide outstanding service to guests and...

  • Front Desk Associate

    2 weeks ago

    Moab, United States City of Moab - Utah Full time

    General Purpose Performs a variety of clerical, secretarial and reception duties including, but not limited to, customer relations, membership registration, cashiering, retail sales, providing information, answering phones, filing, requisitioning supplies, etc. Reporting Relationships Supervision Received: The Front Desk Associate works under the direction...

  • Front Desk Associate

    2 weeks ago

    Moab, United States City of Moab - Utah Full time

    General Purpose Performs a variety of clerical, secretarial and reception duties including, but not limited to, customer relations, membership registration, cashiering, retail sales, providing information, answering phones, filing, requisitioning supplies, etc. Reporting Relationships Supervision Received: The Front Desk Associate works under the direction...

  • Front Desk Agent

    4 weeks ago

    Moab, United States Elwood Staffing Full time

    Be part of a fun team as a front desk agent for a local motel in Moab. Company Profile. A popular and fun central location in Moab. A cozy and classically historical land site. What's in it for you? Elwood Staffing associates are eligible for a compr Front Desk, Agent, Staffing, Hotel

  • Front Desk Agent

    4 weeks ago

    Moab, United States Elwood Staffing Full time

    Be part of a fun team as a front desk agent for a local motel in Moab. Company Profile. A popular and fun central location in Moab. A cozy and classically historical land site. What's in it for you? Elwood Staffing associates are eligible for a compr Front Desk, Agent, Staffing, Hotel

  • Front Desk Associate

    3 weeks ago

    Moab, United States SBR Management LLC Full time

    Job Type Temporary Description Position Summary: The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations. About...

  • Front Desk Associate

    1 month ago

    Moab, United States SBR Management LLC Full time

    Job Type Temporary Description Position Summary: The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations. About...

  • Front Desk Associate

    4 days ago

    Moab, Utah, United States Roberts Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Roberts Resorts & Communities. As the initial point of contact for guests and visitors, you will be responsible for delivering exceptional customer service and support.Key ResponsibilitiesGuest Services: Manage check-in and check-out procedures, handle...

  • Front Desk Agent

    3 months ago

    Moab, United States Lodging Dynamics Full time

    Location: Fairfield Inn & Suites - Moab, UTAbout Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our...

  • Front Desk Agent

    3 months ago

    Moab, United States Lodging Dynamics Full time

    Job DescriptionJob DescriptionLocation: Fairfield Inn & Suites - Moab, UTAbout Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our...

  • Front Desk Supervisor

    2 months ago

    Moab, United States Azul Hospitality Full time

    Job DetailsJob Location Red Cliffs Lodge Moab - Moab, UT Position Type Full Time Job Shift Any Job Category Hospitality - Hotel DescriptionPOSITION PURPOSE Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation meets hotel standards for maximum guest satisfaction. ...

  • Front Desk Associate

    4 days ago

    Moab, Utah, United States Wyndham Destinations Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Services Associate to join our team at Wyndham Destinations. As a key member of our resort staff, you will be responsible for providing exceptional service to our guests, ensuring their vacation experience is nothing short of unforgettable.Key ResponsibilitiesGuest Welcome and Check-In:...

  • Front Desk Agent

    3 months ago

    Moab, United States Azul Hospitality Full time

    Job DetailsJob Location Red Cliffs Lodge Moab - Moab, UT Position Type Full-Time/Part-Time Job Shift Any Job Category Admin - Clerical DescriptionPOSITION PURPOSE Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby...

  • Front Desk Experienced Guest Experience Maker

    1 month ago

    Moab, United States Sorrel River Ranch Full time

    Job DescriptionJob Description Job DescriptionTitle: Guest Experience Maker Reports to: Front Desk Manager Property: Sorrel River Ranch Sorrel River Ranch aspires to welcome guests and staff into a progressive, authentic community that shares the common passion of living life to its fullest.  We’re driven to develop and foster a one-of-a-kind ranch...

  • Front Desk Associate

    3 weeks ago

    Moab, United States Wyndham Destinations Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Front Desk Associate

    3 weeks ago

    Moab, United States Wyndham Destinations Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Front Desk Associate

    2 weeks ago

    Moab, United States Travel + Leisure Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Front Desk Associate

    2 weeks ago

    Moab, United States Travel + Leisure Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Receptionist for Local Motel

    2 weeks ago

    Moab, Utah, United States Elwood Staffing Full time

    Position OverviewWe are seeking a dedicated Front Desk Agent to provide exceptional service at a local motel. This role is essential in creating a welcoming atmosphere for guests and ensuring their needs are met during their stay.Company ProfileOur company is a well-known establishment located in a vibrant area, offering a unique blend of comfort and...