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Front Desk Associate

2 months ago

Moab, United States City of Moab - Utah Full time
General Purpose

Performs a variety of clerical, secretarial and reception duties including, but not limited to, customer relations, membership registration, cashiering, retail sales, providing information, answering phones, filing, requisitioning supplies, etc.
Reporting Relationships

Supervision Received: The Front Desk Associate works under the direction of the Front Desk Manager and the Sports & Aquatic Director.

Supervision Exercised: N/A
Essential Functions
  • Demonstrate an understanding of the mission and core values of the facility while accomplishing performance goals established with the Sports & Aquatic Director.
  • Greet the public:
    • Provide information related to services, programs, and general policies and procedures.
    • Provide patrons with requested forms, publications, and other informational materials.
    • Direct patrons to requested locations for classes, etc.
    • Listen to public comments, complaints, or questions.
    • Respond to questions and concerns by referring individuals to appropriate personnel for assistance.
    • Convey information effectively to the community.
  • Accept payment from clients for facility use or other sales.
  • Register clients for a variety of programs and memberships:
    • Operate computer as needed to perform membership and program registration and secretarial duties.
    • Manage facility memberships and registration records for retrieval and filing.
  • Operate office and telephone equipment:
    • Receive, respond to, and direct incoming telephone calls.
    • Query callers to identify needed assistance, determine appropriate department or office, and direct calls accordingly.
    • Deliver messages to personnel in a timely manner.
    • Monitor office equipment/computer system to detect problems and notify supervisor of potential problems or needed repairs.
  • Keep the front desk area clean and tidy:
    • Keep track of office supply inventory and order supplies when necessary.
  • Open and/or close the facility as needed.
  • Notify staff of appointment arrivals.
  • Assist with emergency action plan.
  • Ensure knowledge of programming and processes through effective communication skills.
  • Perform other duties as assigned.
Minimum Qualifications
  • High School diploma or equivalent; and
  • One (1) year of clerical, administrative and/or customer service.
Required Knowledge, Skills, and Abilities
  • Excellent customer service and interpersonal skills.
  • Friendly, outgoing, and enthusiastic.
  • Ability to perform multiple tasks effectively and efficiently at once.
  • Detail-oriented and organized.
  • Proficient in Microsoft Office applications.
  • Knowledge of basic office machinery and telephone systems required.
  • Must possess basic math and money handling skills.
  • Retail and cashier experience.
  • Ability to establish and maintain a good working relationship with other employees and the public, work irregular hours, perform a variety of tasks simultaneously or in rapid succession, maintain an upbeat and motivational demeanor.
Special Qualifications
  • Must hold a valid Utah Driver's License
  • Willing to obtain CPR Certification
Work Environment and Physical Demands

Moderate noise. Physical activity will include sitting, standing, walking, reaching with hands or arms, squatting, talking, or hearing more than 2/3 of the time, stooping, kneeling, crouching, or crawling. Lifting requirements are 20 pounds. The vision requirements are close, distant, color peripheral, depth, and ability to adjust focus.
Selection Guidelines

A formal application is required; finalists will interview with the appropriate hiring authority. Applicants must pass a pre-employment drug test and background check.