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Maitre d'

2 months ago


New York, United States Chez Margaux Full time
Job DescriptionJob Description

OVERVIEW

Jean-Georges’ first ever Private Membership Club; Chez Margaux. Chez Margaux is the first of its kind; offerings include an illustrious bar, a restaurant featuring modern-French cuisine, a lounge complemented with a Japanese-inspired menu, a caviar room, an after-dinner club, ‘Gaux Gaux’, a library, private dining spaces and much more.

THE BRAND

Jean-Georges Management is built on a powerful culinary foundation and has evolved into a reputable and award-winning restaurant group. From inception, Chef Jean-Georges Vongerichten placed emphasis on the importance of providing the very best in culinary and tailored hospitality, which has resulted in the success of an acclaimed constellation of international restaurants. With over 60 restaurants worldwide we continuously strive towards excellence and rely on the support of our culinary and hospitality team members to contribute to our worldwide operations. 

We are actively seeking experienced hospitality professionals to join the team for our opening in September 2024

Our ideal talent embodies both hospitality and a thoughtful approach to guest experiences, works well in a dynamic and fast-paced environment, and is passionate about providing superb hospitality to our members and their guests.

POSITION SUMMARY

The Maitre D' is responsible for coordinating and managing all reservations, walk-ins, dining room and PDR seatings, guest assistance and the flow of guests in and out of the restaurant as well as providing the host team with directives throughout the shift.

ESSENTIAL JOB RESPONSIBILITIES

  • Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift
  • Receive and record dining reservations or respond to general inquiries via telephone or online reservation system
  • Properly set-up front desk area, performs side-work and other opening/closing procedures as directed by management
  • Welcome guests by greeting them per the company standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
  • Promote and maintain the highest level of customer service to all guests while staying alert to their needs
  • Confer with dining room staff to ensure guests are receiving prompt and courteous service
  • Actively participate during lineup
  • Ensure consistent communication with staff members, management, and the kitchen during service 
  • Demonstrate ability to aid co-workers during service while successfully maintaining responsibilities
  • Maintain a welcoming and orderly restaurant environment 
  • Demonstrate knowledge of Department of Health (DOH) standards
  • Ensure compliance with occupational, health, and safety standards 
  • Maintain impeccable standards of cleanliness and appearance throughout all areas of the restaurant both before, during, and after service
  • Complete all assigned side work as assigned by management
  • Follow all company policies, procedures, and guidelines
  • Consistently report to scheduled shifts on time and ready to work in proper uniform
  • Operate ethically to protect the assets and image of the company

KNOWLEDGE, EXPERIENCE & SKILLS 

  • Restaurant experience, especially in high-volume settings, is desirable.
  • Previous related experience preferred.
  • Dedication to delivering exceptional hospitality and guest satisfaction.
  • Excellent interpersonal and communication skills.
  • Well-organized and precise attention to detail.
  • Ability to operate point-of-sale systems.
  • Capable of following directions and executing tasks effectively.
  • Commitment to maintaining high standards of cleanliness in both workspace and service areas.
  • Professional and polished demeanor.
  • Flexibility to work a varied schedule, including days, nights, weekends, and holidays.

PHYSICAL REQUIREMENTS 

  • Ability to perform essential job functions safely and successfully consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
  • Must be able to lift, balance and carry up to 25 lbs.
  • Ability to stand for prolonged periods of time and climb steps regularly.
  • Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

COMPENSATION

The base pay range for this position is $20.00 to $22.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.


Jean-Georges is an Equal Opportunity Employer.