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Customer Service Representative
1 month ago
About our Company
- Advanced Appliance Sales and Service has been in business since 2003. We are the leading home appliance and commercial equipment sales and service company in East Texas. The owner is a 3rd generation owner of an Appliance company, and having been in the industry for over 21 year has led the company to growth year over year since beginning. We are excited for the continued growth, unlike other industries the appliance industry has been incredibly stable throughout ups and downs of the last few years We are looking for qualified applicants to grow with our company and serve our awesome customers
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- AR/Account management
- Office management
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
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