Technical Support

3 weeks ago

Berea, United States Qualigence International Full time $70 - $90
Job DescriptionJob Description

Field Service Technical Support Specialist


ROLE AND RESPONSIBILITIES


The Field Service Technical Support Specialist will be directly responsible for industrial equipment, equipment installation, troubleshooting equipment, and provide direct support to the engineering department. This individual will be solutions oriented with the ability to work independently in a high pressure, fast paced and innovative environment. Must possess a good driving record and be able to travel both domestic and internationally.


Receive and perform field service calls, installations, preventative maintenance on industrial equipment.

Troubleshoot equipment malfunctions utilizing standard electrical test equipment and identify corrective

actions.

Provide active support to the engineering department in various capacities.

Manage internal technical support calls, offering guidance and problem-solving solutions for equipment

issues.

Assist with Quality Checks on equipment prior to shipment.

Ability to create and sustain customer relationships.

Assist with FAT (Factory Acceptance Test).

Accurately report daily activities for invoicing and tracking proposes.

Willingness to travel at least 25 50% of the time both domestic and international.


QUALIFICATIONS AND EDUCATION REQUIREMENTS


  • Strong communication and interpersonal skills
  • Excellent organizational and time management skills
  • Highly motivated, organized, and self-directed
  • Computer literate. MS Office; Word, Excel, and PowerPoint.
  • Associates degree or higher with minimum of 3 years Field Service experience
  • Minimum of 3 years experience working within a manufacturing environment
  • Must have a US passport or willing to obtain a passport
  • Must demonstrate ability to read work instructions, literate in materials and inventory, excellent communication and
  • interpersonal skills, deadline oriented, multiple task ability, strong basic math skills, strong leadership skills.
  • Proficiency with a variety of hand tools and measuring devices. (I.e. screwdrivers, wrenches, measuring tapes/rulers,
  • micrometers)


PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to stand and walk for extended periods of time. Must be able to operate in all areas of the Plant. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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