Senior Technical Account Manager

2 weeks ago

San Francisco, United States Miraterra Full time
Job DescriptionJob DescriptionSalary:

FULL-TIME POSITION 


OVERVIEW


At Miraterra, we believe that soil health is crucial for mitigating climate change, increasing biodiversity and ensuring food security. We are a cleantech company using novel sensor technology, machine learning, and computational chemistry to generate soil insight and give farmers and agronomists the power to improve their soil health through data-driven decisions. This is the purpose that unifies and drives us and we are looking for brilliant and kind people who can join us in this mission. Miraterra was spun out as a subsidiary of Terramera in December 2022. 


YOUR ROLE AT MIRATERRA


Miraterra is fortunate to have some of the world’s best minds from diverse industries working on solving one of the most significant problems facing our planet: the health of our soil. Our planet is losing topsoil at an alarming pace, which affects its ability to sequester carbon and feed our growing population. You can play a crucial role in reversing this trend by ensuring that our teams are working together towards shared goals. 


As a Senior Technical Account Manager, you will be the primary liaison between our clients and our internal teams, ensuring customer satisfaction while driving product adoption and revenue growth. You'll leverage your listening skills, customer intuition, and technical knowledge to build strong client relationships and provide solutions to their complex business challenges.


WORKING RELATIONSHIPS


Reporting to the VP of Sales and Business Development, the Senior Technical Account Manager will work with a diverse range of friendly and capable team members across Product Engineering, Software & UX, Product Management, Data Science, and Business Operations. 


IN THIS ROLE, YOU WILL


  • Listen to customer needs, define communication strategies, and ensure customer satisfaction 
  • Be an active member of the team contributing ideas and insight to develop our products and practices to meet emerging customer needs 
  • Understand and communicate complex technical concepts
  • Identify opportunities, develop plans, and contribute to revenue growth
  • Be the first point of contact for customers as they onboard and use our solutions 
  • Collaborate with internal teams to resolve client issues
  • Provide product demos and technical guidance
  • Track and report on key account metrics 


WE’RE LOOKING FOR:


  • Someone with a customer-first mindset who demonstrates active listening, integrates information elegantly, and communicates clearly about the intersection of customer needs and company abilities
  • 5+ years of successful experience as a Technical Account Manager or in a similar customer-facing roles, including demonstrated intuition about customer relationship building
  • Proven track record of managing and growing multiple key accounts simultaneously
  • Problem-solving mindset and proactive approach to client needs
  • Strong technical background with the ability to understand and explain complex concepts
  • Strong analytical mindset with the ability to translate complex data into actionable insights, driving strategic decision-making and process improvement, while enhancing client outcomes
  • Ability to be highly responsive and adaptable to client needs, often working flexible hours to ensure timely support and issue resolution


WE VALUE, BUT DON’T REQUIRE:

  • Experience with CRM systems (e.g., Salesforce) and project management tools
  • Experience in soil science, plant biology, or agronomy 


LOCATION:


  • Remote in the US - close to a major international airport


JOB TYPE

  • Full-time, permanent


WHAT WE OFFER:

  • Work that matters: Measurement-informed action develops soil health so that together we can amplify earth’s carbon storage capacity, increase food security, and lower farm costs.
  • A hybrid company with  team members in Canada and the United States — some work on site daily while many are typically remote.
  • We focus on work while we’re at work, and sometimes, we go to the park with frisbees. 
  • Unlimited vacation, solid health care benefits, and salaries benchmarked to market for fairness. All full-time employees receive stock options, so that we succeed together


While we thank all applicants for their interest, only short-listed candidates will be contacted. 


Miraterra is a safe, inclusive workplace for people of all backgrounds and walks of life. We strongly encourage you to apply if you are from a marginalized or underrepresented group.


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