Outside Sales Supervisor

Classification: Full-Time, Exempt, At-Will

Reports to: Sales Manager

Department: Sales and Marketing

Location: In-Field: Lancaster, CA.

Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Occasional travel to and work from other Race offices or other off-site locations will be required.

Beware of scams that target job seekers. Race Communications will never provide a job offer without a comprehensive interview process (including in-person or secure video conferencing), request sensitive information through unsecure platforms such as email or text messaging, require candidates to pay fees, or pressure candidates to act without careful consideration. You can get more information about Race Communications at Race.com or contact our recruiting team directly.

About Us:

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary:

As the Outside Sales Supervisor at Race, you will lead and supervise our Door-to-Door Sales team in the California markets. Your role involves maximizing sales opportunities and elevating our team's performance. With your management skills and expertise, you will play a pivotal role in driving the growth and success of our organization. This position requires the ability to work independently while also collaborating effectively with various Race team members across different departments and levels.

The Outside Sales Supervisor exercises significant independent judgement, problem solving, and discretion in the development and implementation of inside sales systems with minimal direct supervision. This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while effectively managing and motivating team members. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• A valid California driver's license, subject to successful verification through a DMV check, is mandatory
• Minimum of 5 years of experience in outside sales, preferably within the telecommunications industry
• Proven track record of meeting or exceeding sales targets and managing a sales team
• Experience with direct sales, B2B sales, and/or channel sales within the telecom sector
• Strong understanding of telecommunications products, services, and technologies (e.g., broadband, wireless, VoIP, fiber optics)
• Familiarity with telecom industry standards, regulations, and competitive landscape
• Proficiency with CRM software such as Sales Rabbit and sales analytics tools Tableau preferred
• Ability to travel as required to meet with clients and attend industry events throughout California
• Ability to travel to multiple work sites, work overtime, weekends, holidays, or off hours as needed
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language a plus

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Strong time management skills, with the ability to manage priorities and workflow
• Commitment to accuracy and high standards for quality of work
• Ability to work with all levels of team members and management
• Excellent problem resolution and customer service skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Excellent verbal and written communication skills
• Ability to work on complex projects with general direction and minimal guidance
• Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
• Good judgement with the ability to make timely and sound decisions
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Ability to effectively present information and respond to questions

Essential Duties and Responsibilities:

Outdoor Sales Strategy:

• Implements comprehensive outdoor sales strategies to attain predefined sales objectives set by Outdoor Sales Manager
• Analyzes market trends and customer preferences to tailor sales approaches effectively
• Utilizes Sales Rabbit platform to enhance sales efficiency and productivity
• Trains team members on Sales Rabbit tools and techniques for optimized performance

Team Supervision and Development:

• Supervises and leads a team of outside sales representatives and outside sales leads, providing guidance, support, and motivation
• Supports recruiting efforts, trains, and oversees a team of outside sales and lead representatives
• Provides coaching and mentoring to sales team members to enhance their performance and career development
• Fosters a positive and motivating work environment that encourages teamwork and high performance
• Provides ongoing coaching and mentorship to sales team members to enhance their sales skills and performance
• Conducts regular performance evaluations, offers constructive feedback and support to facilitate continuous improvement

Customer Relationship Management:

• Build and maintain strong relationships with key clients and prospects
• Address customer inquiries, concerns, and feedback promptly and effectively
• Ensure high levels of customer satisfaction and retention

Sales Meetings and Training Sessions:

• Engages in regular sales meetings to discuss progress, challenges, and strategies
• Conducts training sessions to enhance the skills and knowledge of leads and sales representatives

Technical Proficiency:

• Utilizes CRM tools such as Sales Rabbit to manage sales processes and reporting
• Ensures the sales team is proficient in the use of sales technology and tools

Monitor Sales Metrics and Performance:

• Establishes and tracks key performance indicators (KPIs) to measure sales team performance
• Analyzes sales metrics regularly and takes corrective actions as needed to ensure sales goals are achieved

Compliance and Ethics:

• Ensures compliance with all company policies, industry regulations, and ethical standards
• Promotes a culture of integrity and accountability within the sales team
• Maintains confidentiality of sensitive information and adhere to data protection policies

Independent and Autonomous Work:

• Exercises significant independent judgment, problem-solving, and discretion in the development and implementation of inside sales systems
• Works autonomously with minimal direct supervision, demonstrating a high level of initiative and self-motivation

Travel and Vehicle Maintenance:

• Travels extensively within the designated territory to meet with clients, support sales team activities, and attend industry events
• Maintains flexibility to work outside standard business hours as needed to meet sales targets and client needs
• Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job
• May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed

Safety Awareness and Compliance:

• Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
• Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
• Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)
• Upholds a secure work environment by adhering to regulations, procedures, and company policies, ensuring safety standards are consistently maintained

Other duties as necessary may include but are not limited to:

• Successfully completes assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
• Be available to participate in internal or external meetings, special functions, and professional development opportunities
• Cross-trains and shares knowledge with other team members
• Supports routine tasks
• Maintains a professional appearance, hygiene, and demeanor
• Performs other related duties as assigned by management

Supervisory Responsibilities:

• Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook
• Provides direct supervision and support to employees regarding outside sales-related issues across various practices within the department, ensuring compliance with organizational policies and relevant laws and regulations
• As this role develops, supervisory responsibilities may include direct supervision of subordinates, along with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

As Part of Our Team, You Will Enjoy:

• 100% Employer-paid medical, dental, vision, and life for all our employees
• 401 (k) with 100% Employer-matched up to 4% of your annual income
• Generous paid time off including sick, vacation, holiday and birthday pay
• Company provided equipment including uniforms, safety, tools, vehicle, and tech
• Free Race TV, highspeed internet, cable, and phone service where available
• Working as part of our diverse team that fosters a culture of appreciation and collaboration, where every member is valued as an integral part of our success

All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.

All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices located in either Tehachapi, Yuba City, Chico, or South San Francisco, CA. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary; you may not work full 8-hour days and there may be off days. Applicants further than 50 miles from these training locations will be provided with necessary travel accommodations as part of the onboarding process. Applicants 50 miles or less from these locations will be considered regular commute. For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date.

Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.

Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process, or workplace accommodations are required after a job offer is made, please contact recruiting@race.com to initiate the interactive process.

Updated: 06/2024