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Outside Sales Lead
3 months ago
Summary:
As an Outside Sales Lead, you will be responsible for leading and growing Race Communications outside sales, driving sales strategies, and evaluating their effectiveness through timely reporting. You will possess strong leadership skills, a proven track record in sales management, and the ability to develop and implement innovative sales approaches.
This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.
Qualifications and Experience:
Eligibility for US Employment without sponsorship Minimum of 18 years of age A valid California driver's license, subject to successful verification through a DMV check, is mandatory Two or more years of sales experience required Two or more years of leadership experience Proven foundation and understanding of marketing and digital landscape Experience in platforms such as Hubspot, Salesforce, or other CRMs The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication Proficiency in Spanish Language a plusS kills:
Ability to listen, address questions and customer complaints, and providing timely solutions Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications Functional use of common office equipment, computers, and office software Strong time management skills, with the ability to manage priorities and workflow Commitment to accuracy and high standards for quality of work Ability to work with all levels of team members and management Excellent problem resolution and customer service skills Ability to deal effectively with a diversity of individuals at all organizational levels Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail Excellent verbal and written communication skills Ability to work on complex projects with general direction and minimal guidance Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency Good judgement with the ability to make timely and sound decisions Highly resourceful team-player, with the ability to also be extremely effective independently Ability to effectively present information and respond to questionsEssential Duties and Responsibilities:
Sales Team Leadership and Support:
Oversees a team of outside sales representatives Provides ongoing training, coaching, and mentoring for local team of outside sales representatives Foster a positive and collaborative team environment to maximize productivity and morale Performs monthly performance evaluations and provides reports for management review Leads by example and follows guidelines and policies outlined in the Race Communications Employee HandbookSales Outreach and Customer Engagement:
Sources new sales opportunities through door-to-door education of Race fiber optic internet, phone, and television services Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction Identifies potential sales opportunities, and generates interest and sales opportunities Builds relationships and trust with customers through open and interactive communication (listening)Sales Goals and Performance:
Conducts monthly sales evaluations and provides reports for management review Meets or exceeds monthly sales goals set by your manager Manages creation and presentation of quotations for opportunities as they are identified Generates new business and promotes growth of Race productsProduct Knowledge and Customer Service:
Gains and retains extensive product knowledge as well as detailed comprehension of customer's requirements for Race fiber optic internet, phone, and television products Provides accurate, valid, and complete information when using our CRM and other software as providedDocumentation and Compliance:
Keeps detailed records of customer interactions, processes customer accounts, and files documents Follows sales team procedures and guidelines, along with policies outlined in the Race Communications Employee HandbookSales Campaigns and Events:
Participates in sales and marketing campaigns and attends outside events (travel required)Travel and Working Conditions:
Works and travels to other service locations throughout CA and beyond in inclement weather Spends time in a vehicle daily, outside or inside Race clients’ businesses or residents Overtime, nights, and weekends may be requiredLead Responsibilities:
Leads and supports employees with Safety and Compliance matters within multiple departments in accordance with the organization’s policies and applicable laws As this role develops, lead responsibilities may include direct supervision of subordinates, along with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems .Other duties as necessary may include but are not limited to:
Supports recruiting efforts as needed Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting Be available to participate in internal or external meetings, special functions, and professional development opportunities Cross-train and share knowledge with other team members Support routine tasks Maintain a professional appearance, hygiene, and demeanorAs Part of Our Team, You Will Enjoy:
100% Employer-paid medical, dental, vision, and life for all our employees 401 (k) with 100% Employer-matched up to 4% of your annual income Generous paid time off including sick, vacation, holiday and birthday pay Company provided equipment including uniforms, safety, tools, vehicle, and tech Free Race TV, highspeed internet, cable, and phone service where available Working as part of our diverse team that fosters a culture of appreciation and collaboration, where every member is valued as an integral part of our successAll offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.
All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices located in either Tehachapi, Yuba City, Chico, or South San Francisco, CA. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary; you may not work full 8-hour days and there may be off further than 50 miles from these training locations will be provided with necessary travel accommodations as part of the onboarding process. Applicants 50 miles or less from these locations will be considered regular commute. For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date.