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Restoration Claims Adjuster

4 months ago

Saint Paul, United States Paul Davis Restoration of Greater MSP and the Northland Full time
Job DescriptionJob Description

Basic Functions:

Assist estimators in creating scopes, estimates and jobsite sketches as requested. Respond, communicate with adjuster as necessary to assist estimators in meeting estimating timelines. Consistently deliver exceptional customer service to internal and external customers.

Basic Requirements:

  • High School Diploma or equivalent
  • Bachelors degree is preferred
  • Advanced Excel knowledge and ability to create and review complex spreadsheets
  • Ability to operate complex software (specifically Xactimate and CRM tools)
  • Pays close attention to detail with excellent proofreading skills
  • Key Skills
    • Highly Organized
    • Ability to multi-task and prioritize
    • High level Communicator

Evaluated On:

  • Quality of overall finished product
  • Performance versus annual and quarterly goals
  • Actual Skill Development versus Annual Skill Development Goals

Overall Duties Include:

  • Assist with updating 3rd party programs online to ensure compliance with program service standards
  • Prepare scope of damages and estimate within a very timely manner.
  • Prepare scope of work through estimating software Xactimate & communicate to adjuster.
  • Utilize Matterport 3D imaging software to create estimates.
  • Understand insurance trends in claims and adjusting losses
  • Be knowledgeable in the insurance industry. Keep up on technologies, equipment, processes, etc
  • Be knowledgeable on building products, new products, building technologies, etc
  • Communicate with Management and all internal/external Customers.
  • Maintain & obtain additional IICRC certifications, when requested by management.
  • Follow & enforce established safety practices including proper use of PPE, when required.
  • Other related activities as requested by estimating staff

High Level Job Duties include:

  • Meet with Supervisor no less than weekly for Goal Setting and Review
  • Attend and actively participate in leadership development trainings such as but not limited to selling, situational leadership, priority management, facilitation, conflict resolution and interviewing
  • Participates in marketing and business development as the need arises
  • Participates in the collection process of payment from customers
  • Complete special assignments as requested by Supervisor
  • Participates in emergency services when an All hands on deck scenario arises
  • Participate in on-going problem solving and practicing continuous improvement of the department and company as a whole
  • Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team

Hours:
  • Available to work full time Monday through Friday during standard business hours
  • This may occasionally require after hours availability, including weekends, and/or holidays

Reward:
  • Compensation is evaluated on a yearly basis effective from the start date of employment of each calendar year. An annual reward planner (ARP) is completed at that time.

Promotions and advancement within the position bring progressively greater challenge, learning, responsibility, and compensation.