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CHS Revenue Cycle Trainer

3 months ago

Ithaca, United States Cayuga Health System Full time
Job DescriptionJob Description

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. 


The CHS Revenue Cycle Trainer works as an integral part of the Revenue Cycle team. Responsible for the training of all new Revenue Cycle staff. Will assist manager which develops, implements, instructs, and evaluates education and training programs related to revenue cycle. This position collaborates with all departments to ensure training needs are met as well provides feedback to the manager on the development of revenue cycle quality metrics and quality review process. This individual will foster and drive a culture of patient centered care, quality outcomes, and service excellence in a fast growing environment through the planning, development, and implementation of key training programs and initiatives.


Roles and Responsibilities:

  • Responsible for all activities related to training, curriculum design and development, training media/formats, testing and proficiency standards and requirements, creative delivery strategies, and reporting in conjunction with the training and quality manager.
  • Collaborate with revenue cycle teams to identify key training opportunities. Leverage data and information gathered from quality monitoring, calibration calls, observations, etc. to identify training gaps and strategically develop learning curriculum.
  • Track progress of training programs and continuously adapt and update the content and cadence as needed, within a dynamic and fast-paced environment in conjunction with the training and quality manager.
  • Ensure effective education on content knowledge, key operational workflows, quality metric expectations and customer service for both newly on-boarded and existing team members in conjunction with the training and quality manager.
  • Ensures the application of relevant learning theories and the use of appropriate channels (e.g., online, instructor led, resource guides, and job aides) to the design, development and delivery of educational material and training classes in conjunction with the training and quality manager.

Required Skills and Experience:

  • Bachelor's degree with 2 years of revenue cycle experience required.
  • In lieu of a Bachelor's degree, an Associate's degree with 5 years of revenue cycle experience required.
  • Minimum 2 years hospital revenue cycle experience
  • Knowledge of the managed care industry including payer structures, administrative rules, and government payers.
  • Knowledge of revenue cycle including, patient access, insurance billing, payer reimbursement, cash posting, collections, denials

Preferred Skills and Experience:

  • Proficiency in Microsoft Excel, Word and PowerPoint
  • Proficient understanding of medical coding systems effecting the adjudication of claims payment. These include ICD-10, CPT, HCPCS, DRG, APG, APC, and revenue code structures.

Physical Requirements:

  • Lifting up to 20 pounds, standing or sitting for extended periods of time, as well as repetitive use of hands and fingers

Location and Travel Requirements:

  • Fully remote, but may have opportunities for onsite in Ithaca NY*

Pay Range Disclosure:

  • $27.88 to $32.69 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.


We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.


If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.



I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.



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