Director, Administration

WHY WORK FOR US?
We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live.

If you join us, you will be able to advocate for change while also working with influential people who effect changes in policy and devote time to issues of racial and social justice. We prioritize your work/life balance and provide various scheduling options in addition to generous time off, health, and wellness benefits and we're committed to helping you reach your potential by providing opportunities for professional growth across the state.

JR 4364
Director, Administration & Campus Operations
Los Angeles, CA 90004
Salary: $105,686.00 to $129,465.00 per year
Pay Frequency: 24 Pay Periods Per Year
Full Time
Exempt
Driving Required

PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Administration team as the Director, Administration & Campus Operations at the RHC office.

ABOUT PATH
Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.

ABOUT THE JOB
As part of the Administration team, the Director, Administration & Campus Operations is responsible for facilitating the efficient and successful operations of the PATH Metro LA Hub concerning its administrative and operational services. The Director works collaboratively with PATH's leadership team and campus community members to formulate policies and procedures to ensure the effective operation of the campus. The Director manages and oversees the campus' day-to-day administrative services and serves as the primary point of contact for the campus. In collaboration and consultation with the relevant PATH leaders, property management, and partnering agencies onsite, the Director advises in the areas of safety and security, facilities, client services, events, and visitor relations.

Position Responsibilities include:

• Work closely with internal partners on campus operations such as Operations & Facilities, Property Management, Onsite Program Services, Onsite Housing, Administration, HR, Finance, External Affairs, IT, QAC, PATH Ventures & Partners, Executives, and Onsite External Businesses.
• Build relationships, systems, and an operational rhythm that exemplifies PATH's values.
• Develop, implement, and manage systems, activities, and processes that ensure a positive staff and visitor experience. Be an ambassador of the overall campus experience for all employees, clients, and visitors ensuring PATH's values and inclusive culture are translated into a welcoming and engaging campus.
• Coordinate with internal teams to deliver continuous, consistent communications throughout the site.
• Co-develop with department leads a campus operations program around the welcome center and reception, parking, health and safety, event management, onsite storage management, program service engagement, and administrative support to onsite departments.
• Engage with all campus stakeholders to assess the administrative services provided, communicate issues, concerns and needs to the senior leadership team and advocate for the interests of the campus consistent with the goals of PATH as senior leadership.
• Build strong relationships with property management, operations, and facilities teams to ensure service, maintenance, and cleanliness of the campus.
• Develop and maintain management of campus facilities, equipment, and assets to ensure that the physical space and resources meet the needs of staff, clients, and visitors.
• Develop and maintain a calendar of events and activities and ensure awareness and coordination among onsite departments.
• Organize and coordinate weekly schedules and meetings to support campus operations, coverage, and accommodations.
• Lead and manage the security efforts on the campus in coordination with the contracted guard company and post commander to ensure campus safety, incident response, and implementation of enhanced security measures.
• Provide daily communication and weekly de-briefings with contracted guard company Post Commander
• Provide on-call response to emergencies and escalate to executive leadership as needed
• Provide scheduled re-caps of security highlights to executive leadership
• Develop and conduct trainings for contracted guard company and PATH staff as needed
• Evaluate and coordinate updates to post orders with contracted guard company
• Communicate and respond via campus meetings with internal and external partners security related issues and provide follow-ups, solutions, and action plans. Address issues with urgency. Collaborate with other necessary leaders as needed.
• Implement and maintain security related incident reporting processes and system
• Develop internal policies and procedures to aid in the management of security operations
• Work with the program services team to ensure staff and clients can utilize the campus spaces effectively for meetings, service delivery, and support. Support the welcome center and reception desk with strategies for effective communication, policy adherence, and troubleshooting incidents as they arise.
• Collaborate with program management to ensure support for onsite services to gather feedback and ensure continuous quality improvement.
• Liaise and manage the portfolio of contracts with onsite external businesses (such as Gateways and JWCH) and execute changes to agreements and enhancements in partnership.
• Maintain accurate reporting for campus foot traffic, visitor relations and inquiries.
• Ensure mass communications across the campus with current rosters that can be shared across team. Work with departments to send timely announcements and communications.
• Organize onsite vendor and partners services to include fairs, drives, clinics, etc. Ensuring campus wide participation and planning.
• Respond to stakeholder inquiries, routine questions, requests for service, and complaints via phone, e-mail, or in person; follow through on resolving problems.
• Use critical thinking, reasoning, and prioritization to address a wide range of unique problems and interactions with staff, leadership, staff, and external stakeholders.
• Facilitate meetings and lead discussions to promote a proactive approach to ensuring deliverables, timelines, and performance indicators are met.
• As the campus liaison to the senior leadership team, inform senior leadership of both strategic and emerging administrative issues for appropriate direction.
• Proactively communicate with the CCAO and senior leadership to inform them of campus initiatives and plans that may impact operations so the implications of those changes can be worked through in a timely manner.
• Lead the site-based administrative team. Plan, organize, direct, and review the work of supervisors and staff within the administration department.
• Responsible for office operations, streamlining administrative procedures, office staff supervision, and overall support to the administrative support departments.
• Identify, analyze, and recommend short- and long-range goals and objectives and work to develop appropriate policies and strategies for implementing them.
• Responsible for financial management, analysis, and budget for the administration department; guide analysis related to expenses, activity participation, and staffing levels.
• Draft and review a wide variety of documents, including, but not limited to, correspondence, reports, policies and procedures and advertisements

WHAT YOU BRING
We're looking for candidates with:

• Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
• Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
• Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
• Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
• Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
• Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

PREFERRED QUALIFICATIONS

• Master's degree in related field

MINIMUM QUALIFICATIONS

• Bachelor's degree in a related field.
• Minimum of five or more years of experience in progressively responsible, relevant administrative, operations, and or coordination services
• OR an equivalent combination of education and/or experience

MANDATORY REQUIREMENTS
Regardless of qualifications, candidates must:

• Have employment eligibility verification
• Have or be able and willing to obtain CPR/First Aid training
• Successfully complete the following as a condition of hire:
  • Tuberculosis Test
  • Background Screening
  • Drug Test

DRIVING
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must:

• Have reliable transportation
• A valid driver's license
• Proof of insurance and ownership for personal vehicles used during work duties
• The ability to qualify for PATH's insurance coverage

EMPLOYMENT ELIGIBILITY
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

FLEXIBLE WORK
We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California.

WHAT WE OFFER
In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.

READY TO MAKE A DIFFERENCE THROUGH ACTION?
If this position sounds like a fit, please submit your application today. A resume is required.

PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.