Concierge

3 months ago

Pompano Beach, United States Margate OPCO LLC Full time
Job DescriptionJob DescriptionDescription:

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature. The Concierge is responsible for assisting the business office with daily operations and any administrative task that needs to be completed.


Essential Duties & Responsibilities:

  • Functions as the main resource center to all callers, guests, and vendors.
  • Ensures accurate visitor check in through the visitor check in process.
  • Assists all residents, guests and employees at the temperature kiosk.
  • Produces visitor reporting as needed.
  • Initiates emergency codes as per safety guidelines.
  • Receives and provides direction to visitors while ensuring customer satisfaction.
  • Proactive, approachable and solution focused.
  • Keep updated on all processes, procedures, and company announcements.
  • Receives mail, sorts, and ensures timely delivery.
  • Performs clerical duties and aids on projects as needed.
  • Carries out telephone answering, and reception duties as required.
  • Greets residents and visitors. Answer’s inquiries and gives directions.
  • Handles entering all workorders from families and staff
  • Collates brochures for the sales/marketing department and administrative tasks as needed.
  • Prepares meal tickets for team members and family members, tallies meal count sheets for the dining staff as needed.
  • Updates the Resident Phone List and Roster daily; Guest and Sign-In Logs, as necessary.
  • Manages appointments for residents and family members such as; but, not limited to hairdresser, transportation, specialist, etc.
  • Maintains and keeps desk and entry area neat and organized.
  • Maintains adherence to all company personnel policies and established operating policies and procedures.
  • Performs other related duties as assigned.


Requirements:

Required Skills & Abilities:

  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Able to concentrate with frequent interruptions.
  • Able to talk and hear effectively to convey instructions and information to residents and team members.
  • Able to work under stress and in emergency situations.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Extensive knowledge of office administration, clerical procedures, and recordkeeping systems.
  • Proficient with Microsoft Office Suite or related software.


Education & Experience:

  • High school diploma or GED.
  • Hospitality experience a plus.
  • One to three years of customer service experience and/or training; or equivalent combination of education and experience.


Physical Requirements:

  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
  • Able to stand or walk 75% of the day.
  • This job operates in a professional office and senior living environment. This role routinely uses standard office equipment.
  • Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions.
  • Use personal protective equipment and supplies when needed:


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