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Concierge
3 months ago
The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature. The Concierge is responsible for assisting the business office with daily operations and any administrative task that needs to be completed.
Essential Duties & Responsibilities:
- Functions as the main resource center to all callers, guests, and vendors.
- Ensures accurate visitor check in through the visitor check in process.
- Assists all residents, guests and employees at the temperature kiosk.
- Produces visitor reporting as needed.
- Initiates emergency codes as per safety guidelines.
- Receives and provides direction to visitors while ensuring customer satisfaction.
- Proactive, approachable and solution focused.
- Keep updated on all processes, procedures, and company announcements.
- Receives mail, sorts, and ensures timely delivery.
- Performs clerical duties and aids on projects as needed.
- Carries out telephone answering, and reception duties as required.
- Greets residents and visitors. Answer’s inquiries and gives directions.
- Handles entering all workorders from families and staff
- Collates brochures for the sales/marketing department and administrative tasks as needed.
- Prepares meal tickets for team members and family members, tallies meal count sheets for the dining staff as needed.
- Updates the Resident Phone List and Roster daily; Guest and Sign-In Logs, as necessary.
- Manages appointments for residents and family members such as; but, not limited to hairdresser, transportation, specialist, etc.
- Maintains and keeps desk and entry area neat and organized.
- Maintains adherence to all company personnel policies and established operating policies and procedures.
- Performs other related duties as assigned.
Required Skills & Abilities:
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Able to concentrate with frequent interruptions.
- Able to talk and hear effectively to convey instructions and information to residents and team members.
- Able to work under stress and in emergency situations.
- Excellent time management skills with a proven ability to meet deadlines.
- Extensive knowledge of office administration, clerical procedures, and recordkeeping systems.
- Proficient with Microsoft Office Suite or related software.
Education & Experience:
- High school diploma or GED.
- Hospitality experience a plus.
- One to three years of customer service experience and/or training; or equivalent combination of education and experience.
Physical Requirements:
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
- Able to stand or walk 75% of the day.
- This job operates in a professional office and senior living environment. This role routinely uses standard office equipment.
- Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions.
- Use personal protective equipment and supplies when needed:
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