Retail Manager

4 weeks ago


Las Vegas, United States The Hire Method, LLC Full time $65,000 - $70,000
Job DescriptionJob Description

*Exciting opportunity for those interested in pioneering an established retail concept on a new frontier Opportunities for advancement


Job location: 3000 Paradise Rd, Las Vegas, NV 89109 (Westgate Las Vegas Casino)

Work Setting: Onsite -- flexibility to work any day of the week is required.

Compensation:$65,000 to $70,000 + bonus (up to 20% - based on set sales criteria)

Benefits:Medical, Dental, Vision, 401(k) with match up to 6%, company discounts

Education / Certifications: Minimum High School Diploma, associates degree or beyond is preferred.

Required Experience:

  • Minimum 3- 5 years of management experience in retail or hospitality; luxury guest experience is of interest.
  • Proven track record of developing and inspiring talent at all levels.
  • Demonstrated track record for driving sales in a multi-branded retail environment.
  • Proven track record of driving sales performance through business development activities including events, networking, and clienteling.
  • Strength in driving Fine Jewelry and Vintage LUX Business.
  • Experience with identifying, understanding, and catering to a multi-national guest profile in a retail environment

Preferred Experience:

  • Studies in retail or hospitality is a plus.


Job Purpose: The Retail Manager is accountable for achieving sales plan by leading the performance of the team, guest experience and operations for a multi-brand, multi-boutique environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Team Leadership & Talent Development

  • Establishes and holds individuals responsible for guest and sales targets.
  • Ensures the sales team is skilled in sales behaviors and product knowledge.
  • Provides feedback and coaching to ensure the guest experience standards are championed while driving business performance.
  • Conducts ongoing talent assessment and establishes development plans.
  • Addresses associate concerns in a reasonable and fair manner, helping to create a stronger, healthier place to work.
  • Partners with home office on talent development, succession planning, and performance management


Multi-Boutique Retail Sales & Store Operations

  • Champions our brand/culture and models the behavior by example, inspiring excitement and belief.
  • In partnership with the District Manager, develops sales strategies to meet or exceed guest serviceratings and established financial objectives.
  • Targets guest information, provided by the Resort to enhance guest experience and maximize
  • revenue.
  • Analyzes performance, recommends changes, and implements actions to increase results.


Guest Experience & Relationship Management

  • Creates an upbeat, friendly atmosphere that is consistent with our brand.
  • Maintains a strong floor presence ensuring the team is delivering the best experience according to the Starboard Way.
  • Builds relationships with Resort management to provide transparency and foster collaboration.
  • Reviews and utilizes guest satisfaction surveys to provide recognition; develops and communicates strategies to boost results.
  • Schedules and organizes talent to meet guests and business needs


In-Store & Marketing Event Management

  • Elevates the guest experience by providing marketing visibility to high revenue categories.
  • In partnership with the District Manager, sets an effective and accurate business plan, including an event planner.
  • Leads the execution of retail marketing and merchandising strategies to achieve business growth targets.
  • Instills and maintains an organized store and warehouse environment with the sales team.


Operational Excellence

  • Oversees all store operational standards and administrative duties.
  • Adheres to keeping the sales team informed and enforces all corporate policy and procedures, including asset protection and inventory control.
  • Reports all incidents of illnesses/work related injuries in a timely manner.

Knowledge, Skills & Abilities:

  • Respects and understands others and displays multi-cultural awareness.
  • Proactively builds and manages guest, management and team relationships.
  • Flexible mindset, able to adapt and thrive in a dynamic and high paced culture.
  • Influences others to embrace change and aligns teams to the vision.
  • Able to anticipate and solve problems, act decisively, and persist in the face of obstacles. Able to assess people and has a proven record of talent development.
  • Strong interpersonal and communication skills.
  • Proficient knowledge of MS Excel, Word and Power Point.
  • Possess integrity and professional business standards.



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