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F&B Supervisor

3 months ago

Miami Gardens, United States Calder Race Course Incorporated Full time
Job DescriptionJob Description

Calder Casino is an energetic, growing organization that is looking for talented, customer service driven individuals to join the team. We are devoted to creating Winning Experiences for our teammates, guests, and partners. We are seeking a passionate leader to join our Food and Beverage operation to ensure efficiency, safety, cleanliness, and exceptional service. As a F&B Supervisor, this person will be responsible for the day to day operations of many outlets, and must be flexible with their schedule to fit our operation. Experience with F&B operation supervision, event set up, health and safety regulations, and employee management would be highly desirable to be successful in this role.

Calder Casino offers a comprehensive and competitive benefits package and other perks for eligible Team Members including but not limited to: Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more

FUNCTION

The F&B Supervisor is responsible for the successful operation of restaurants and bar outlets. Accountable for directing the work of the restaurant and beverage staff assuring that guests have a favorable experience when visiting our outlets or on the casino floor.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Responsible for the supervision and performance of the Food & Beverage Team Members.
  • Delegates duties and assigns responsibilities to Team Members.
  • Upholds the company and departmental service standards, while ensuring the coaching/accountability measures are enforced. Focusing on training and development.
  • Ensures the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries.
  • Ensures quality of food and beverages being served. Being observant to any variances and taken corrective actions to resolve in a timely manner.
  • Assist in recruitment process including job posting and recruiting metrics.
  • Completes and processes performance reviews; monthly, quarterly and yearly.
  • Assist in development of Team Members, conducts interviews, and participates in the selection, hiring, coaching, retention and termination process.
  • Review marketing/promotions and F&B activities with Team Members; communicate.
  • Supervises cleaning and side work standards as required, while ensuring equipment is properly operating and advising Food & Beverage Managers about service related repairs.
  • Monitor staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities based on business level needs.
  • Assists in identifying and defining business needs to implement solutions that may result in beneficial changes to the department.
  • Responsible for attending to customer’s complaints and/or issues resolving matters as expediently as possible. Build strong guest relationships.
  • Assists with the development and managing of the budget for the Food & Beverage department – upholding operating margins as directed.
  • Work closely with Food & Beverage Leadership to develop and implement operating standards when/where necessary.
  • Ensures consistent and convincing service according to the company standards.
  • Provides leadership and project management as assigned.
  • Meets with departmental directors and managers as necessary
  • Other duties as assigned.

STANDARDS OF PERFORMANCE

  • Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.
  • Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.
  • Excellent oral and written communication skills. Bi-lingual is a plus.
  • High level of professionalism with the ability to react well under pressure.
  • Adherence to Code of Conduct and all Calder Casino policies and procedures.
  • Maintain and promote our business strategy.
  • Maintain an open-door policy for Team Members to allow open communication.
  • Leads by example by displaying exemplary customer service both internal and external.
  • Supervisory skills; maintaining interpersonal working relationships among all personnel.
  • Ability to respond to common inquiries or complaints from guest, regulatory agencies or members of the team.
  • Ability to perform normal mathematical computations in regard to the implementation of current duties.

EDUCATION, TRAINING, AND EXPERIENCE

  • One to five years experience in food and beverage operations and managing personnel with a 4-year degree in related fields or equivalent work experience is preferred.
  • Strong depth of knowledge in Culinary and/or Beverage operations is required.
  • Ability to obtain and maintain a valid gaming license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; reach with hands and arms; use fingers to handle, or feel objects, tools, or controls; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may be required to lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

Churchill Downs Incorporated is an Equal Opportunity Employer. M/F/D/V EOE

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