Senior Desktop Computing Systems Analyst "Top Secret Clearance REQUIRED"

1 month ago

Washington, United States N4 Information Systems Full time
Job DescriptionJob Description

Primary Responsibilities:

N4 is seeking a candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely, with excellent communication skills and the ability to support VIP and VVIP customers. Additional responsibilities include imaging, installing, and configuring workstations and troubleshooting Windows 10 and above and Microsoft Office suite. Candidate should be interested in learning new technology and providing support to the user community.

Primary responsibilities will include:

· Communicating and interfacing with customers and Leidos Site Lead on issues and daily tasking.

· Providing Tier 1 and 2 support for multiple domains with users locally and remotely.

· Troubleshooting workstation, printers, and other peripheral devices.

· Imaging, installing, and configuring workstations.

· Troubleshooting Windows 10 and above, as well as Microsoft Office suite.

· Learning new technology and providing support to the user community as well as issuing and maintaining Public Key Infrastructure (PKI) tokens.

· Working with automated Help Desk tools such as Microsoft System Center, Remedy, and ServiceNow.

· Troubleshooting Citrix desktop visualization environment and thin client.

Basic Qualifications:

· Bachelor’s degree from an accredited college with 2-4 years of prior relevant experience or a Master’s degree with less than 2 years of prior relevant experience will be considered.

· Strong problem solving and organizational skills and able to work in a professional environment.

· Strong communication skills, both written and verbal

· Clearance Requirement: TS/SCI

Preferred Qualifications:

· DHS or other government contract experience.

· Comfortable discussing technical information with users and other support personnel.

· Ability to quickly learn new systems and IT concepts.

· Strong problem solving and decision-making skills.

· Ability to work autonomously as well as an integral member of a team.

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