A/R Collection Specialist
1 month ago
The A/R Collections Specialist is responsible for managing and overseeing the collection of outstanding accounts receivable from patients and guarantors. This role includes resolving old and current A/R discrepancies and reducing delinquent accounts.
Required Skills/Abilities:
- Must have the ability to function optimally in a stressful environment, and the ability to remain calm in emotionally charged situations.
- Collections: Proactively contact the guarantors regarding overdue accounts via phone, email or mail to secure payment.
- Payment Arrangements: Negotiate payment plans with guarantors who are unable to pay their balances in full and follow up to ensure compliance.
- Reporting: Generate and analyze reports on the status of collections, outstanding balances, and aging accounts. Provide regular updates to management on collection efforts and account status.
- Dispute Resolution: Investigate and resolve any billing or payment discrepancies by working with the internal PA Team.
- Documentation: Maintain accurate records of collections activities, including contact details communications, and payment agreements.
- Customer Relations: Maintain positive relationships with customers while ensuring timely payment of outstanding debts.
Education and Experience:
- High School diploma required.
- Associates or Bachelor’s degree in Finance, Accounting, or a related field preferred.
- 2-3 years of experience in Accounts Receivable, Collections, or a related field.
- Strong communication, negotiation, and interpersonal skills.
Physical Requirements:
- Ability to sit for extended periods.
- Use of computer and other office equipment.
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