A/R Collection Specialist

1 month ago


New Canaan, United States Silver Hill Hospital Full time
Job DescriptionJob Description

The A/R Collections Specialist is responsible for managing and overseeing the collection of outstanding accounts receivable from patients and guarantors. This role includes resolving old and current A/R discrepancies and reducing delinquent accounts.

Required Skills/Abilities:

  • Must have the ability to function optimally in a stressful environment, and the ability to remain calm in emotionally charged situations.
  • Collections: Proactively contact the guarantors regarding overdue accounts via phone, email or mail to secure payment.
  • Payment Arrangements: Negotiate payment plans with guarantors who are unable to pay their balances in full and follow up to ensure compliance.
  • Reporting: Generate and analyze reports on the status of collections, outstanding balances, and aging accounts. Provide regular updates to management on collection efforts and account status.
  • Dispute Resolution: Investigate and resolve any billing or payment discrepancies by working with the internal PA Team.
  • Documentation: Maintain accurate records of collections activities, including contact details communications, and payment agreements.
  • Customer Relations: Maintain positive relationships with customers while ensuring timely payment of outstanding debts.

Education and Experience:

  • High School diploma required.
  • Associates or Bachelor’s degree in Finance, Accounting, or a related field preferred.
  • 2-3 years of experience in Accounts Receivable, Collections, or a related field.
  • Strong communication, negotiation, and interpersonal skills.

Physical Requirements:

  • Ability to sit for extended periods.
  • Use of computer and other office equipment.


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