Success Coach

Job Summary: Success Coaches quarterly recruitment and registration of families, create assessment, individualized success plans (ISP) for youth/families and conducts routine plan reviews with participants to ensure that plans are in alignment with their needs. Success coach will ensure that participants are accessing relevant service referrals that support their success plan, tracking access to services as well as follow-up status in support of success plan goal achievement. The Success Coach will work with the Raising the BAR Program Manager and other community-based organizations and partners to coordinate a client-centered, family- strengthening approach in organizing care coordination. Conduct parent workshops and one on one sessions through evidenced based curriculum with current participating families.

Job Duties: The Success Coach will recruit, enroll families for services. Meet one on one with families to develop their success plan. Conduct in-person meetings, home visits at the discretion of the family. Individual Success Plans (ISP) will be updated as needed and indicated by youth and/or parents. The Success Coach is responsible for adjusting the care coordination level to be dynamic and in alignment with needs. New goals will be added when new areas of need are identified. Conversely, new goals will be revised or new approaches to current goals determined to address barriers and ensure success. The success Coach will complete assessments, make referrals based on the needs of the families served. The Success Coach will document the coordinated service activities in detailed case notes, ensure families complete satisfaction surveys. The Success Coach will work with the Program Manager in broadening outreach to new program partners as needed; to expand the referral base, to ensure access to comprehensive programs/services needed.

Experience and Education: Bachelor's degree or higher in criminal justice, Social Work, Human Services or related field with two years or more of Case Management. Experience working with neighborhood organizations, schools, community residents and/or churches. It is highly recommended knowledge of the community and social issues. Additional experience in juvenile assessment, counseling, family or rehabilitation intervention or related work experience may substitute for educational requirements on a year-for-year basis.

Reports to: Program Manager.

Competencies: Proficiency in connecting with and understanding the target demographic. Strong cultural   awareness and adaptability. Results-driven with a sense of urgency. Superior verbal and written communication abilities.

Job Responsibilities:

• Maintain a high level of performance.
• Maintain a Weekly Log of services rendered with units billed.
• Maintain thorough and detailed Case Notes in client’s files.
• Track and report weekly units to the Program Manager.
• Participate and assist in monthly Raising the Bar Community Engagement Events and logistics. Complete assessments in the field and make timely referrals to appropriate service providers.
• Maintain a daily journal of activities completed in the assigned Micro-Target Area
• Maintain a log of daily activities and contacts, including client files, document referrals, services, and outcomes.
• Maintain organized client files with correct documentation.
• Ensure accurate and timely reporting of activities for assigned sectors. Identify progress toward meeting goals and objectives.
• Submit data and narratives for weekly, monthly, and quarterly reports.
• Ability to effectively present written and verbal information.
• Ability to respond to questions from the public, law enforcement, neighborhood residents, youth, and staff of various community-based organizations.
• Ability to participate in daily physical activities, including visiting the assigned micro-target area.
• Ability to carry-out and complete assigned tasks in an appropriate timeframe and work independently.
• Ability to relate well to team members, supervisors, and other interested parties.
• Complete any required training before the deadline (as provided by the onboarding process or your direct supervisor upon hire).
• Other duties as assigned.

Required Qualifications:

• Bachelor’s degree in criminal justice, Social Work, Human Services or related field with two years or more of Case Management.
• English language is required (can read, write and speak fluently).
• Experience working with neighborhood organizations and residents.
• Knowledge of community and social issues.
• Experience in juvenile assessment, counseling, family, or rehabilitation intervention.
• Effective verbal and written communication skills.
• Ability to meet the physical demands of door-to-door canvassing and facilitating/participating in set up/take down of neighborhood events.
• Must be able to pass a criminal background check.
• Excellent self-starter and must be self-motivated.
• Proficiency in computer skills and programs such as Microsoft Office: Word, PowerPoint, Outlook.
• Effective and clear communication skills (Verbal and Written).
• Detail Oriented.
• Organizational skills
• Good Time Management skills.
• Decision-making skills.
•  Adhere and replicate the agency’s core values for all tasks and activities within the workplace

Preferred Experience and Skills:

• Demonstrated mastery in the relevant field.
• Track record of successful stakeholder engagement.
• Fluency in multiple languages (Spanish or Haitian Creole preferred).

Personal Characteristics Strongly Desired:

• Creativity/Innovation: Develop new and unique ways to improve the image and functional capacity of the organization and to create new opportunities.
• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and aligns with the values of the organization.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Focus on Client Needs: Anticipate, understand, and respond to the needs of schools, community organizations and individual clients to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that support the sustainability of the organization.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.
• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Job responsibilities include door-to-door canvassing and facilitating/participating and assisting with set up/take down of neighborhood events, block watch, and community meetings. Due to the current global pandemic, COVID-19, the incumbent must follow CDC guidelines while engaging with the public.

Daily Activities and Events

Outdoor Events (Attendance required)

• Help organize, promote, and assist with and set-up/take down for monthly events.
• Attend events and follow-up as needed.

Community Engagement

• Encourage Civic Engagement by bringing government to residents. The Success Coaches will go out to Raising the Bar Micro-target areas, this includes bus stops, businesses, faith-based organizations, and landmarks where the public gathers.

                There is a three-step process involved:

                      o   Inform people about services, Family & Neighborhood Empowerment services.

                      o   Recruit people and enroll them in the program.

                      o   Identify community resources and services, provide referrals, make services connections, and perform follow-up.

This position is regularly required to sit, stand, walk, speak, and hear. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. The employee must occasionally lift and/or move up to 30 pounds. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

Limitations and Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. Hiring is contingent to references and Level II background screening and Sex Offender background check successfully passed.