Dental Front Office Manager

4 weeks ago

Chandler, United States Layton Lakes Dental Care Full time
Job DescriptionJob DescriptionJob Opening: Dental Front Office Manager at Layton Lakes Dental Care

Layton Lakes Dental Care, a well-established and thriving dental practice, is excited to announce a rewarding opportunity for a dedicated and skilled individual to join our team as a Dental Front Office Manager. This vital position is full-time and onsite at our modern dental office. As the linchpin of our administrative operations, the Front Office Manager will play a pivotal role in ensuring the efficient management of our front desk activities and providing exceptional service to our patients and visitors.

This role is ideal for an individual with a passion for healthcare administration, a commitment to excellent patient care, and a knack for seamlessly managing multiple duties. If you have experience in dental office management or a similar field and are looking for a challenging yet rewarding career, we encourage you to apply for this role and contribute to the continued success of our practice.

Duties and Responsibilities
  • Oversee daily front desk operations, including patient scheduling, registration, and check-in/check-out procedures.
  • Answer incoming phone calls, handle inquiries, and provide patients with necessary information regarding dental services.
  • Manage appointment booking and ensure scheduling efficiencies while keeping patient preferences and dental staff availability in consideration.
  • Coordinate with dental insurance companies to verify patient coverage, submit insurance claims, and handle billing inquiries.
  • Maintain accurate and up-to-date patient records in accordance with legal and dental board requirements.
  • Process payments from patients for dental services rendered and provide receipts.
  • Ensure the reception area remains clean and organized to provide a welcoming environment for everyone.
  • Promote a positive and professional environment in all interactions with patients, visitors, and dental staff.
  • Generate reports on daily, weekly, or monthly basis as required by the dental practice management.
  • Assist with the implementation of office policies and procedures to improve operational efficiency.
  • Lead, train, and supervise front office staff, ensuring they are well-prepared to meet the demands of their roles.
  • Identify and resolve any issues related to front desk duties promptly.
Requirements
  • Proven experience as a Dental Office Manager or similar administrative role in dental or healthcare settings.
  • Excellent understanding of dental procedures and terminology.
  • Strong organizational skills for managing a busy office environment efficiently.
  • Competency in using dental practice management software.
  • Exceptional communication skills, both verbal and written, to effectively convey information to patients and staff.
  • Demonstrable leadership skills and the ability to supervise and motivate a team.
  • High school diploma; further certification in Office Management or Administration is a plus.
  • Ability to work full-time and onsite, as this is not a remote job.
  • Detailed oriented, especially with insurance documentation and patient records.
  • First-hand experience in customer service and conflict resolution.
  • Commitment to adhering to all safety and sanitation regulations to maintain a safe and clean workplace.

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