Front Office Team Member

3 weeks ago

Chandler, United States PDA Holdings LLC Full time

**About Us**

Kids Dental Center - Chandler is located just north of Chandler Fashion mall on Ray and the 101. The office is located very close to the Loop 101 which makes the office very accessible. Our kid friendly pediatric office is a modern dental office that is clean and brimming with the best patients in town.

Kids Dental Center operates 3 other dental offices in the valley (Phoenix, Chandler, and Mesa). At Kids Dental Center we believe in delivering high quality and dignified dentistry to all who walk through our doors. The office manager, dentist, and dental assistants have been at the practice for many years and are excited to bring a new team member into the ‘family’.

**Core Values**

At Kids Dental Center we believe in treating patients - regardless of economic status - with the highest quality dentistry. Because of this, we pride ourselves on upholding the following values in everything we do:

- Dignified and consistent patient care and treatment
- Friendly, encouraging, and understanding engagement with patients
- Compliance with state and dental standards
- Efficient and quality dental services
- Respect the clock - our time, dentist’s time, and patient’s time
- Teamwork is not just a good idea, it is required
- Seek to understand first - them help fix the problem

We all share these core values - and so will the next team member we bring on

**A Day in the Life of a Front Office Team Member at Kids Dental Center**:
On any given day you can expect to encounter the following:

- Arriving 15 minutes before patients arrive to participate in a morning huddle and be ready to go
- Working with a driven team
- Caring for patients who have no insurance, state insurance, and private insurance
- Working in an office that sees kids and special needs adults
- Treating every patient with exception customer service and respect
- Checking in between 20 - 40 patients each day
- Multitasking between different roles at the same time
- Navigating solutions independently to serve patient requests
- Assisting with presenting treatments plans and financial arrangements
- Assisting with all administrative tasks - insurances, licensure, and any other as assigned
- Answering phone calls and scheduling new patient appointments
- Following up on outstanding patient balances

**This role is for you if**
- You love working in a fast paced and dynamic environment
- You thrive when you are challenged to learn something new and take on new roles
- You enjoy honest and timely communication
- You love working with young and special needs patients
- You can’t live without honest feedback
- You absolutely love dentistry
- You are able to prioritize your workload in an efficient manner
- You are able to multitask, and accomplish multiple projects at the same time
- Excellence in customer service drives you
- You are comfortable speaking in front of others or groups of people
- You demonstrate a positive attitude, self-motivation, organization, and resourcefulness
- You are driven by results, solutions, and impact

**This role is not for you if**
- You're not energized by working with and helping people
- You treat this position as a job and not a career
- You prefer working independently vs. collaborating with a team
- You need silence and consistency to work your best
- You are frequently late or have personal responsibilities that require you to miss work
- You do not enjoy working with kids

**What Winning Looks Like**

We support you in winning by reviewing metrics related to call conversion, schedule efficacy, fielding cancellations/no-shows, and data entry accuracy monthly and providing feedback, support, and training to set you up to succeed

Seamless patient experiences are created for every patient every time.

You can manage your workload in a fashion that eliminates the need to work outside of shift hours.

**Deal Breakers**
- You don’t like dentistry
- You are a criminal
- You are not a human

**What’s Next?

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