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IT Tech Support
4 weeks ago
Desired candidate is an aspiring IT technical professional who provides superior support to the end-user experience, with modest technical knowledge in areas including: user end support (desktops, laptops, printers and software), application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. This individual would serve as the entry level support for our help-desk, addressing high-volume, simpler issues while escalating complex issues to Tier 2 techs.
Education and Experience:
1. High School diploma or equivalent (Degree preferred)
2. 1-2 Years of IT, Help Desk and/or MSP experience
3. Competency Certifications are a plus (Microsoft, VMWare, etc.) CompTIA A+ is strongly weighted.
Required Qualifications and Job Description:
- Excellent inter-personal skills; as good with people as you are with computers
- Experience providing high quality customer desktop support for desktop applications and devices such as printers; this includes fast response rates and accurate and thorough resolutions to desktop issues
- Experience providing phone support; with strong awareness of positive phone etiquette
- Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
- A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staff
- Strong communication, presentation, writing and editorial abilities
- Strong organizational and time management skills
- Require limited supervision and direction; drive results, and set priorities appropriately and independently
- A passion for IT
- A+ Certification or equivalent (Google IT fundamentals is acceptable.)
- Ability to reliably commute to work site.
Desired Qualifications:
- Experience with producing support documentation for supported products
- Experience with basic networking including wireless, wired, security and basic design
- Experience with corporate applications including Microsoft Office and Adobe applications
- Experience with Active Directory account administration
- Experience with Microsoft Outlook and corporate email systems (interfacing at a high level like accounts and connection to the server)
- Familiarity with ITIL a plus
Teamwork:
A Tier 1 IT Tech Support agent demonstrates the ability to work harmoniously with others to accomplish tasks, promotes a positive work environment, and demonstrates respect for others. This position is required to communicate effectively with others and provide constructive suggestions to improve team performance.
Leadership:
Acts in a self-directed manner; takes action before being directed by others or forced by events. Seizes opportunities and is proactive in avoiding potential problems.
Opportunity:
This is a great chance to grow your skills as an IT tech. By having the opportunity to work with various client issues while being supported by a strong team environment, you will learn a lot, and quick. As such, we are looking for a hard-working fast-learner with strong communication skills.
Work environment:
This position will be Remote.
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