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Customer Service Representative
2 months ago
Do you enjoy friendly competitions with your Teammates?
Can customers hear your enthusiasm and smile over the telephone?
Do you want to make up to $20/ hourly with endless opportunities to make even more money?
Well... it’s time for you to start your career with Fetch-a-Tech. We are looking for ambitious goal driven professionals to join our Team. The Customer Service Team at Fetch-a-Tech are amazing communicators who assist our clients by offering solutions and identifying opportunities. They have the ability to jump in and handle inbound / outbound calls, provide 1st class customer service, book service appointments, educate and upsell clients on various services.
Benefits:
- Pay Rate: $15-20/ hourly (Based on experience)
- Ability to earn commission and spiffs
- Work-Life balance
- Medical/Dental/Vision/Life Insurance/Cancer Insurance/ Long & Short-Term Disability
- 401(K) Pension Plan with employer match
- 25K Life Insurance at no cost to you
- Incentives, contests, rewards, including event tickets and cash prizes
- Company sponsored breakfast, lunches, and events
- And much, much more
The Ideal Candidate:
- Sales-minded, goal-oriented person with a focus on achieving success
- 1+ years Customer Service, Sales or Collections experience
- Teamwork mentality
- Some college or military experience is a plus
- Able to set priorities and schedule daily duties
- Ability to work independently with only general guidance and also work closely with other associates
- Ability to interpret, analyze, and problem solve complex work situations
- Requires high level of tact and integrity
- Able to follow directions and complete duties with speed and high accuracy
- Has prior experience working in Service Titan a plus
Qualifications:
Proficiency in Microsoft Office
- Excellent phone skills, persuasiveness, and passion for providing quality service to our customers
- Proven record of customer focus and relationship-building
- Focus, self-motivation, a concentrated work ethic, problem-solving skills and a strong attention to detail
- Comfortable in a fast-paced environment
- Ability to communicate with confidence and poise
- Must be willing to work weekends, holidays and overtime as needed
- Call center or administrative experience is a must
Work Conditions:
- Use standard office equipment, including computer, phone, copier/scanner, etc
- Ability to work at a computer for long periods of time
- Project timelines and work volume/deadlines may require more than 40 hours per week to complete essential duties of this job
- Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment
Shift:
- 10 hour shift (4 days/week) or 8 hour shift (5 days/week)
- Day or evening shift
Work Location: In person
At Fetch-a-Tech, our mission is to provide all residents of Las Vegas and the neighboring areas with the highest standards and quality of plumbing and indoor comfort. As plumbing & AC experts, we do this by offering top notch services and products, as well as by educating our customers and protecting our integrity at all times. We offer a competitive pay structure and ongoing training and support for all employees, ensuring our ability to serve our customers in the best way we can, and we will certainly stop at nothing until our customers are fully satisfied with our services.
Fetch-a-Tech is an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.
Company DescriptionFetch A Tech formally known as Cool Air Know has been doing business in Las Vegas NV and surrounding area for over 25 years. Our goal is to make our customers happy by providing superior service. We perform all aspects of drains, plumbing, heating and air conditioning service, repair and replacement sales to homeowners. We take pride in providing our customers with world-class service and treat our clients with care, respect, and professionalism, from the time he/she calls to the completion of the repair, installation, or maintenance need.Company DescriptionFetch A Tech formally known as Cool Air Know has been doing business in Las Vegas NV and surrounding area for over 25 years. Our goal is to make our customers happy by providing superior service. We perform all aspects of drains, plumbing, heating and air conditioning service, repair and replacement sales to homeowners. We take pride in providing our customers with world-class service and treat our clients with care, respect, and professionalism, from the time he/she calls to the completion of the repair, installation, or maintenance need.