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Manager, Outreach and Engagement

4 months ago

Los Angeles, United States Alzheimers Los Angeles Full time
Job DescriptionJob DescriptionDescription:

General Summary:

The Manager, Outreach and Engagement works with community-based organizations and healthcare agencies as well as health plan members and their caregivers, as needed, to increase participation in Alzheimer’s Los Angeles’s healthcare client services programs, including Enhanced Care Management (ECM) and care navigation and support.


ESSENTIAL JOB FUNCTIONS

· Supports development of outreach and recruitment strategies that successfully engage appropriate participants.

· Identifies, establishes, and maintains strong relationships with Community Based Adult Services (CBAS) sites, healthcare providers, other ECM and Community Supports providers, and other community based/social services providers.

· Conducts outreach to identify, recruit, and enroll eligible participants into ECM and Care Navigation and Support programs. Conducts telephonic, in-person, and virtual outreach and offers in-service presentations in areas where members/caregivers live and seek care or find most easily accessible.

· Maintains accurate and detailed records of all outreach efforts, contacts, meetings, and program delivery.

· Works with marketing teams to create outreach strategies and messaging materials to help promote identified programs and ensure materials are culturally and linguistically appropriate.

· Develops, monitors, and refines referral processes to help increase participation in identified programs.

· Participates in initial and ongoing staff training regarding dementia, caregiving, and core components of ECM and Care Navigation and Support programs.

· Participates in evaluation and improvement initiatives by contributing feedback during team meetings, surveys, and one-on-one meetings with supervisor.

· Other duties as assigned.


Requirements:

MINIMUM REQUIREMENTS

· 2-3 years experience in outreach

· Master's degree or equivalent experience preferred in public health, gerontology, social work, or a related field

· Excellent verbal and written communication and presentation skills

· Excellent organizational skills

· Ability to work effectively and collaboratively with community members, professionals, and co-workers.

· Excellent analytical and problem-solving skills

· Ability to work effectively in a fast paced, team-based environment, under supervision and direction

· Ability to prioritize and complete tasks in a timely manner

· Friendly, creative, enthusiastic and positive communicator

· Computer literate -- Word, Excel, PowerPoint, Outlook

· Successful background screening

· CA driver license, proof of auto insurance, reliable transportation


PREFERRED EXPERIENCE

· Bilingual in English and Spanish

· Knowledge of Los Angeles County aging community resources, networks, and programs

· Experience with health equity and health literacy

· Trained in Motivational Interviewing


WORKING CONDITIONS

· Frequent travel by car

· Work may be stressful during periods of high volume or tight deadlines

· Occasional evenings and weekends


EQUIPMENT

· Personal computer

· Telephone

· Calculator

· Photocopier

· Fax

· LCD and projector


PERSONAL CAPACITIES REQUIRED

· Team player

· Energized, autonomous worker

· Well-organized

· Able to balance multiple tasks in a fast-paced and constantly evolving work environment


This job profile in no way states or implies that these are the only duties to be performed by the jobholder. They will be required to follow any other instructions or perform any other duties as requested by his/her supervisor or manager. This is not meant to be an exhaustive list of job duties. Essential elements may change when necessary.