General Manager

1 month ago

Chattanooga, United States Primo Partners-Ben & Jerry's-Starbucks Full time
Job DescriptionJob Description

General Manager is our name for full-time Managers of our Ben & Jerry’s Scoop Shop. We work as a Team of 1. Our stores work in collaboration with our Off-Premise Operations, so the ability to multitask is vital. You are empowered to be the CEO of your business. You are tasked with growing your people, growing your customer base, controlling variable expenses for labor and cost of goods, and protecting the brand's reputation by building a team of well trained and motivated individuals. Being engaged with your local community will be relevant as we want to make it personal for every community we serve Are you naturally a FRIENDLY PEOPLE PERSON? Come join us in our quest to transform someone's day, experience, or moment.

Here at Ben & Jerry’s we are committed to living out the motto from our very own Jerry Greenfield, “If It’s Not Fun, Why Do It.” Serving up peace, love, equity and ice cream throughout the communities we engage in brings a world class experience that a person can only get at our shops or events and we want you to be a part of this. Our vision is to grow the collective opportunity for marginalized communities across the Southeastern United States with first in class customer service and community engagement.

General Managers will report directly into the Vice President of Retail Store Operations or Off Premise Operations and/or the Market Operator. The ideal candidate is self-motivated, team-focused, has exceptional judgment, lives and breathes their business goals while bringing a positive and upbeat energy to everything they do

Accountabilities of a General Manager:

  • Full time presence with open availability, which includes nights, weekends and holidays
  • Manage the business plan for the scoop shop or off premise business including sales targets, margin goals, payroll, operating costs, occupancy expenses, and inventory and cost of goods management consistently to budget
  • Maintain the proper staff levels to operate the business in store and off premise while managing the integration, training, development and record keeping for each team members journey
  • Establish a motivating work environment that actively encourages and supports employee involvement with an eye towards possible job advancement that is aligned with each team members aspirational goals
  • Supervise the implementation of and adherence to all store policies, procedures, and standards
  • Execute all systems and procedures outlined in our Operating System Manual to ensure the accuracy of all cash and financial transactions daily
  • Maintain accountability for the weekly, monthly and quarterly financial reporting requirements, which includes recording department sales, department cost of goods, payroll analysis, and specific category measurements
  • Manage the procurement of all orders for accuracy and organization and proper inventory management practices
  • Develop and manage the in-store and out of store marketing plan & assist with local store marketing as outlined by VP of Retail Store or Off Premise Operations or Franchisee
  • Supervise and organize the tasks needed to maintain the overall operations including store and staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising, and promotional execution
  • Effectively communicate with internal and external customers, contractors and suppliers
  • Ensure the team is well trained on the maintenance and safe operation of all equipment within the scoop shop and out
  • Create a Culture of Performance and Development for the team through an effective communication cadence
  • Serve as a buffer between ownership and the shop day to day operational challenges such as staffing and community integration.
  • Be an active participant with Off-Premise functions and vending operations (football, basketball, festivals, etc.
Compensation and Benefits:
  • Competitive Salary + Performance Bonus
  • 1 free large item after each shift worked
  • Complimentary small Birthday Cake during your Birthday Month
  • Simple IRA participation and 3% match on contributions after 2 years of employment ● Student Loan Repayment Benefit Program
  • Retention Bonus


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