Field Service Coordinator

3 weeks ago


Oklahoma City, United States Haynes Equipment Company Full time
Job DescriptionJob DescriptionKey Duties and essential functions:
  • Work closely with Inside Service Coordinator to obtain detailed description of required field service and requested service date/time.
  • Work closely with Project Managers (PMs) to review equipment items, process description and requested service. Discuss daily progress of startup and determine the method to address any related problem areas.
  • Schedule Service Techs to ensure Customer/PM requested dates/times are satisfied and verify project is ready for startup.
  • Provide Service Tech with adequate and appropriate manpower, tools, manuals, software, programs, etc. to complete requested service. Communicate the schedule with Customer/PM.
  • Ensure Service Techs provide a daily detailed description of Field Service Tech's work performed. Discuss unresolved issues with Inside Service Coordinator/PM.
  • Assist Service Techs with technical support (verbal and on-site) for equipment and software issues.
  • After-Service follow up with Customer.
  • Assume responsibility to resolve difficult unsolved service issues with on-site assistance to Service Techs, Project Managers, Company Managers, Factory Representatives, etc.
  • Implement and ensure a system of detailed record keeping on equipment during startup and service to include standard startup forms, equipment records, service history & issues on an equipment by equipment basis.
  • Implement ongoing training for Service Techs to ensure they are able to complete work required onsite.
  • Develop inventory list of parts, tools, instruments, communication equipment, computers, software and hardware devices required by Technicians to perform assigned tasks.
  • Maintain a qualified and competent field service team to further the continued success of Haynes Equipment Co.
Required Qualifications
  • High School graduate
  • Prior experience not required, on-job training will be provided.
  • Experience with managing projects
  • Good verbal and written communication skills.
  • Good interpersonal skills: able to work well with a wide range of people.
  • Strong organizational and time management skills.
  • Demonstrate dependability through good attendance and adherence to timelines and schedules.
  • Good follow through on projects and deliverables.
  • Good analytical skills.
  • Good problem-solving skills.
  • Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
  • Strong sense of customer service.
  • Proficiency with personal computer.
  • Able and willing to continue business and human resources knowledge development.
  • Proficiency with personal computer.
  • Able and willing to continue business and human resources knowledge development.


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