System Administrator 0
1 month ago
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Mandatory Skills:
Customer service
ServiceNow Ticketing System
Certification:
CompTIA A+ CE, CompTIA Network+ CE, or higher level certification required.
IAT Level 1 certificate is required within 6 months of start date.
Education/Experience:
HS or GED - 5 Years
Bachelors - 0 Years
Position requires a TS/SCI.
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