Front Office Desk Clerk

3 days ago

Mission Viejo, United States Bristol Management Services Full time
Job DescriptionJob DescriptionAs a valued member of our team, the Front Office Desk Clerk serves as the primary point of contact for visitors, clients and potential clients. This role is pivotal in creating a welcoming and professional atmosphere, ensuring a positive first impression for all who enter the office. The Front Office Desk Clerk possesses excellent communication, knowledge of safety protocols, regulations and interpersonal skills, enabling them to manage the front desk efficiently, answer phone calls, and provide accurate information about the company and its services. In addition to front desk duties, the clerk will require a foundational understanding of the ready-mixed concrete industry to assist with basic inquiries and support the administrative needs of the office.

Position Type/Expected Hours of Work
This is a full-time position. General days and hours of work are Monday through Friday, hours to be determined. Not eligible for remote work. Occasional evening and weekend work may be required as job duties demand.
Pay: $22.00-$26.00 per hour based on experience.

Benefits
  • PPO/HMO Health Insurance, Medical, Dental, Vision, Life
  • PTO (Paid Time Off)
  • 401k Retirement Plan
  • Overtime pay
  • Direct Deposit
  • Employee Assistance Program
Essential Functions:
Greet and assist visitors, clients, potential clients, and new hires in a friendly and professional manner.
Answer and direct phone calls to the appropriate personnel.
Provide accurate information about the company, its services, and the ready-mixed concrete industry.
Efficiently handle incoming and outgoing mail, packages, and deliveries. Accurately distribute correspondence to the appropriate recipients within the organization.
Coordinate with couriers and office personnel to ensure timely delivery of time sensitive correspondence and documentation.
Ensure compliance with safety regulations and protocols to safeguard office staff and visitors.
Perform general administrative tasks such as filling, data entry, and scheduling appointments.
Provide administrative support to the Office Manager and or other office personnel.
Maintain a clean and organized front desk area.
Perform other duties as assigned.

Non-Essential Duties:
File or route source documents after entry.
Run company errands when needed.

Core Competencies:
Excellent verbal and written communication skills to interact effectively with visitors, clients, and staff.
Excellent interpersonal skills and integrity to handle confidential information.
Ability to build and maintain positive relationships with clients, visitors, and colleagues.
Ability to take initiative, manage multiple tasks and work independently.
Strong commitment to providing exceptional customer service.
Ability to address and resolve issues promptly and effectively.
Basic understanding of the ready-mixed concrete industry or willingness to learn.
Familiarity with industry-specific terminology and practices.
Knowledge of office safety protocols and regulations.
Commitment to maintaining a safe and secure work environment.
Flexibility to handle a variety of tasks and responsibilities.

Preferred Education and Experience
High School Diploma or G.E.D Certificate
Proficient with Microsoft Office Suite or related software.
Experience within the ready-mixed concrete industry or a related construction or related industrial sector.
Familiarity with office safety protocols and regulations is highly desirable.
1-2 years experience working in an office setting.
Bilingual English and Spanish.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, smartphones, photocopiers, filing cabinets and scanners. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

This Organization Participates in E-Verify
Esta Organizacion Participa en E-Verify

Bristol Management Services, Inc. is an EEO/AA (equal opportunity/affirmative action) company and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.

Bristol Management Services, Inc. es una compaa EEO/AA (igualdad de oportunidades/accin afirmativa) y no discrimina por motivos de raza, color, religin, credo religioso, sexo, orientacin sexual, identidad o expresin de gnero, origen nacional, ascendencia, edad, condicin fsica odiscapacidad mental, condicin mdica, informacin gentica, estado civil o familiar, estado militar o de veterano, o cualquier otra caracterstica protegida por la ley federal, estatal o local en los programas o actividades que opera.

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