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Customer Service Representative

4 months ago

Mission Viejo, United States Evolution Swim Academy Full time

Come be a member of our small, service-oriented, customer experience team Evolution Swim Academy is a premier learn-to-swim school in Mission Viejo (92691) and Rancho Mission Viejo (92694). Our Customer Service team is responsible for handling customer inquiries both in person and over the phone and for providing an excellent customer service experience for our clients.

*Mission Viejo location - 23854 Via Fabricante G4, Mission Viejo, CA 92691*
- Guaranteed and consistent weekly hours
- Unique incentive program where you can redeem points for local experiences and gift cards to over 150 retailers
- Frequent team bonding events
- Quarterly trainings where you can continue to develop your skillset
- Ample opportunities for promotion and pay increases within the company
- Your children can learn to swim for free in our program

ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.
- Operates telephone switchboard to answer, screen and forwards calls, providing information, taking messages and scheduling appointments.
- Provides information about all of the programs offered by the Company and affiliate companies.
- Receives payment for services and products.
- Answers questions and recommends corrective services to address customer needs and complaints.
- Greets guests entering establishment, determines nature and purpose of visit, and directs and escorts them to specific destinations.
- Schedules appointments and maintains and updates schedules.
- Provides information about our facilities, such as location, employees, pricing, or services provided.
- Assists with lesson equipment, keeping the pool deck clean and organized and the teaching equipment in good, working condition.
- Maintains teaching equipment to avoid creating a potential safety hazard for our staff and customers.
- Cleaning the facility areas such as the restrooms, lobby, pool deck and windows.

**We currently have front desk and call center positions and are looking to hire for the following shifts**:
Tuesday Front Desk 8:00am-1:00pm

Tuesday Call Center 8:45am-4:00pm

Thursday Front Desk 8:00am-1:00pm

Thursday Front Desk 2:35pm-8:30pm

Friday Call Center 8:45am-1:00pm

Sunday 9:00am-2:45pm

**Job Types**: Part-time

Pay: Starts $17.00 per hour with quarterly raises

**Job Type**: Part-time

Pay: From $17.00 per hour

Expected hours: 8 - 25 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible schedule
- Paid time off

Schedule:

- Day shift
- Weekends as needed

Work setting:

- In-person

Application Question(s):

- Please list your availability to work each week including days of the week and time range.

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer Support & Client Services Occupations: 1 year (preferred)

Work Location: In person