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Front Desk Agent
3 days ago
Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
**Duties**:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries in a timely manner
- Handle guest complaints or concerns with professionalism and empathy
- Maintain a clean and organized front desk area
**Requirements**:
- Previous experience working in hospitality or customer service preferred
- Proficient in using phone systems and other office equipment
- Excellent verbal and written communication skills
- Membership, Gift Card and product commission
- Strong organizational skills and attention to detail
- Ability to handle cash transactions accurately
- Knowledge of hotel operations and procedures is an asset
- Flexibility to work various shifts including evenings, weekends, and holidays
Join our team of dedicated professionals who are committed to providing exceptional service to our guests.
**Job Types**: Full-time, Part-time
Pay: $16.50 - $32.00 per hour
**Benefits**:
- 401(k) matching
- Commuter assistance
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Food provided
- Health savings account
- Paid jury duty
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Mission Viejo, CA 92692: Relocate before starting work (preferred)
Work Location: In person
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