Service Desk Manager with Security Clearance
4 weeks ago
Provides onsite Service Desk support at Archives II in College Park, MD, staffing the help desk in support of the day-to-day operations and support of IT applications. The minimum qualifications are: 10 years’ experience managing a service desk; Expert knowledge of desktop and server operating systems and applications; Strong written and oral communication and Excellent interpersonal and relationship building skills. Need experience running large helpdesk 20+ people. Tier 0,1 and 2. Has or eligible for Public Trust clearance. RESPONSIBILITIES • Manage the onsite Service Desk with receives an average of 3,000 monthly incidents and service requests from ~5,300 users • Develop and implement service desk policies and procedures • Staff and train service desk agents • Monitor and improve service desk performance • Work with other IT departments to ensure that service desk requests are routed to the appropriate department for resolution • Work with customers to resolve service desk requests in a timely and efficient manner • Maintain service desk records and reports • Stay up-to-date on new technologies and trends in the service desk industry • Work with other management team members to develop Deskside Service objectives, keeping customer service and efficiency in mind. • Lead team meetings and coach and motivate team members. • Interface with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department. • Provide support to end users on a variety of issues. • Identify, research, and resolve technical problems. • Respond to telephone calls, email, and personnel requests for technical support. • Document, track, and monitor the problem to ensure a timely resolution. • Install and configure computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware. • Maintains upgrades and repair PCs/laptops and Window desktop applications for all system
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College Park, United States Mission Services LLC (MSI) Full time000 Serves as a technical expert and main point of contact for all IT related matters pertaining to the operations and maintenance of an IT infrastructure and support. The minimum qualifications are: 10 years’ of experience in networking managing LANs, WANs, helpdesk, and infrastructure; Expert knowledge of IT systems; Strong written and oral...
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International Desk Meteorologist
1 month ago
College Park, United States SAIC Full timeJob ID: 2405533 **Location**:COLLEGE PARK, MD, US **Date Posted**:2024-04-16 **Category**:Engineering and Sciences **Subcategory**:Scientist **Schedule**:Full-time **Shift**:Day Job **Travel**:No **Minimum Clearance Required**:None **Clearance Level Must Be Able to Obtain**:Public Trust **Potential for Remote Work**:No **Description** SAIC, a...
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International Desk Meteorologist
1 month ago
College Park, Maryland, United States SAIC Career Site Full timeDescription SAIC, a Federal Government Contractor is seeking to fill a position supporting the Weather Prediction Center (WPC) of the National Centers for Environmental Prediction (NCEP). The position will be based at the WPC in College Park, MD, within the NOAA Center for Weather and Climate Prediction (NCWCP). The NCWCP is a highly collaborative...
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Dental Front Desk
4 weeks ago
College Park, United States Simply Beautiful Smiles Full timeJob DescriptionJob DescriptionDescription Simply Beautiful Smiles and Affiliates state-of-the-art dental practice at our College Park & Gaithersburg offices are searching for an organized and patient-focused Dental Front Desk associate. The ideal candidate for this position has exceptional communication skills with a focus on customer service. We are backed...
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Service Desk Supervisor
4 weeks ago
Rochelle Park, United States Five Rivers IT, Inc. Full timeJob DescriptionJob DescriptionA leading provider of IT Managed Services in New York City/ Northern New Jersey is looking for a Service Desk Supervisor to manage and mentor our Service Desk team. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of service delivery...
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Lexington Park, United States EWA Full timeTITLE: Computer Network Architect LOCATION: Lexington Park, MD CLEARANCE REQUIRED: Active DoD Top Secret EMPLOYMENT TYPE: Full-time, On-site POSITION SUMMARY EWA Warrior Services is seeking an experienced Computer Network Architect to join our team at the Intermediate Level. As a Computer Network Architect, you will be responsible for designing and...
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Logistics Engineer with Security Clearance
4 weeks ago
Elmwood Park, United States Complete Logistics Support, Inc. Full timeComplete Logistics Support, Inc (CLS)Job DescriptionJob Title: Product Support Engineer Job Description & Responsibilities: Expert level knowledge of all integrated product support / logistics elements such assustaining/system engineering, design interface, supply support, maintenance planning andmanagement, support equipment, facilities, packaging,...
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Security Specialist
7 days ago
College Park, United States US National Archives and Records Administration Full time**Duties**: The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. As a Security Specialist, you will: - Conduct and develop reports for physical security assessments, inspections...
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State College, United States Associates Systems LLC Full timeAll Qualified Resumes Responded to in 24 Hrs or Less Active TS/SCI or eligible required #CJ Duties: * Traditional System Administration. * Full lifecycle of provisioning, installation, configuration, & administration of Virtual Machines, Operating Systems, and FOSS/COTS technology stacks. * Administration and troubleshooting of network interfaces including...
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Part-Time Front Desk Associate, UMD
2 days ago
College Park, United States WeWork Full timeAbout the Opportunity As a Front Desk Associate , you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork’s beautiful locations on weekdays only to support the Community Management team. Your work,...
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Configuration Management Analyst
4 weeks ago
State College, United States Applied Research Laboratory at the Penn State University Full timeWe are searching for a self-motivated Configuration Manager (CM) to join our Program Management and Control Department/System and Engineering Capabilities Division at the Applied Research Laboratory (ARL) at Penn State University. ARL/Penn State’s purpose is to develop innovative solutions to challenging national problems in support of the Navy, DoD,...
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Licensed Residential Service Electrician
2 days ago
College Park, United States Work With Your Handz Full timeJob DescriptionJob DescriptionWe are hiring Licensed Residential Service Electricians!We are growing in operations in the Northern Virginia and Suburban Maryland area and are hiring Residential Service Electricians to service our customers.As a qualified candidate you will apply your technical skills and knowledge in the assembly, installation, maintenance,...
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Operations and Events Specialist
3 days ago
College Park, United States Catalyst Campus for Technology and Innovation: Colorado Springs, CO Full time**Job Posting** **Catalyst Campus Overview**: Catalyst Campus for Technology & Innovation is strategically headquartered in Colorado, a state that houses over 500 aerospace and defense companies and is nestled in Colorado Springs, a community with five military installations, small-to-large sized defense companies, agile startups, and entrepreneurs. We have...
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DevSecOps Research and Development Engineer
4 weeks ago
State College, United States Applied Research Laboratory at the Penn State University Full timeJOB DESCRIPTION AND POSITION REQUIREMENTS:The Technology Discovery and Prototyping Department in the Applied Research Laboratory (ARL) at Penn State University is seeking highly motivated, self-starting DevSecOps Research and Development Engineers to join our team. These positions would work out of our State College, PA, Reston, VA, San Diego, CA or Hawaii...
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Part-Time Front Desk Associate, UMD
2 days ago
College Park, United States WeWork Full timeAbout Us At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow's world at work. Join us on our journey as we give our members the...
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Front Desk
3 weeks ago
College Park, Maryland, United States Courtyard Atlanta Airport SouthSullivan Road Full timeAdditional Information Flexible Shift availability required, full time hours, Pay $15.75/hour, hotel experience preferredJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Atlanta Airport South/Sullivan Road, 2050 Sullivan Road, College Park, Georgia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition...
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Front Desk
3 weeks ago
College Park, United States Courtyard Atlanta Airport SouthSullivan Road Full timeAdditional Information Flexible Shift availability required, full time hours, Pay $15.75/hour, hotel experience preferredJob Number 24071982Job Category Rooms & Guest Services OperationsLocation Courtyard Atlanta Airport South/Sullivan Road, 2050 Sullivan Road, College Park, Georgia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation?...
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Risk Management Analyst with Security Clearance
4 weeks ago
Lexington Park, United States Fusion 2 Inc Full timeOperations & Risk ManagementLCAT: Sr. Program Analyst POSITION RESPONSIBILITIES AND DUTIES: The Risk Manager provides Risk, Issue, and Opportunity management for a major Department of Defense Weapons Accelerated Acquisition Program. This category does not require a technical degree, but does require working with engineers and the ability to understand...
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Lexington Park, United States EWA Full timeTITLE: Anti-Tamper Systems Engineer LOCATION: Lexington Park, MD CLEARANCE REQUIRED: Active DoD Top Secret EMPLOYMENT TYPE: Full-time, On-site POSITION SUMMARY We are seeking an experienced Anti-Tamper Systems Engineer to join our team. As an Anti-Tamper Systems Engineer, you will be responsible for performing programmatic or technical roles identifying,...
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Collateral Endpoint Systems Administrator
1 month ago
State College, United States Applied Research Laboratory at the Penn State University Full timeJOB DESCRIPTION AND POSITION REQUIREMENTS:We are searching for a Systems Administrator to join our Computing Services Department at the Applied Research Laboratory (ARL) at Penn State University. ARL’s purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the...