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Assistant General Manager

1 month ago

Somerset, United States Somerset Center Hotel Full time
Job DescriptionJob Description
The Assistant General Manager is a member of the Executive team at the property. The AGM assumes the responsibilities of the General Manager in his/her absence, and is therefore expected to conduct themselves professionally in all matters. The AGM may work regularly scheduled front desk shifts.

Responsibilities:
  • Supervise and schedule front office staff on a day-to-day basis
  • Ensure high guest service standards in accordance with policies
  • Assist and train front desk associates to ensure optimum occupancy and ADR
  • Attend to guests' inquiries, requests, complaints and compliments
  • Monitor departmental costs to ensure performance against budget
  • Assist with adherence to and implementation of brand standards
  • Complete required reporting according to corporate policies
  • Oversee staff training to ensure ongoing delivery of quality guest service
  • Create schedules to fit controls according to labor budget
  • Oversee and complete housekeeping monitoring reports
  • Attend crisis or emergency situations as necessary
  • Record the details of events and take necessary actions
  • Assist with the supervisions or department heads
  • Communicate effectively with other operating departments
  • Display a high degree of professionalism and integrity as befitting a member of management
  • Any other tasks not explicitly listed but benefits the business or deemed as necessary