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Shift Manager

5 months ago

Somerset, United States Sonic Full time
Employer: Old Blue, LLC

POSITION:SHIFT Manager
IMMEDIATE SUPERVISOR:GENERAL MANAGER, ASSISTANT Manager
STATUS:HOURLY NON-EXEMPT, Hired in as full time employee

There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees. This elite group gets to work with awesome people, earn great pay, and sport the cool uniform.

Being a Shift Leader is the cherry on top of a Strawberry Banana Split Molten Cake Sundae. You’ll assist the Drive-In’s General Manager in managing Drive-In operations. You will also be involved in training and supporting other employees to ensure we provide quality food in a clean, safe and efficient manner. We want every guest to have an enjoyable dining experience every time they come to SONIC.

Essential Job Duties
ïManages, trains, monitors and coaches crew members, carhops and skating carhops
ïDirects and assigns Drive-In employees as needed to ensure all aspects of service meet operational standards
ïAdheres to and monitors employee compliance of the Drive-In employee handbook, policies and practices
ïPerforms opening and/or closing duties
ïMonitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control
ïCompletes weekly inventory as needed
ïAssists in administrative duties including maintaining files, records and all required documentation
ïReinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
ïImmediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints.

What we’re looking for...
ïFriendly and smiling faces that enjoy providing courteous service to our guests
ïProfessional individuals that value people and demonstrate respect for others
ïA team player willing to meet and exceed Drive-In goals and objectives.
ïStrong leadership skills with the ability to motivate and lead a team.
ïDedicated individuals with a proven track record of building sales, creative marketing, expense management and developing people into successful teams.

Sure, classic cars and vintage threads may be things of the past, but the SONIC Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee’s knees, cruisin’ . . . you get the picture It’s downright sensational

Additional Requirements:
ïAbility to work irregular hours, nights, weekends and holidays
ïHours worked are expected, but not guaranteed to be between 30 to 50 hours per week
ïGeneral knowledge and understanding of the restaurant industry or retail operations required
ïMinimum of six months of restaurant management experience (QSR) or one year entry level retail management experience required. Experience running shifts without supervision
ïEffective communication skills; basic math, reading and computer skills
ïAbility to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
ïWillingness to abide by the appearance, uniform and hygiene standards at SONIC
 
POSITION:NIGHT SHIFT Manager
IMMEDIATE SUPERVISOR:GENERAL MANAGER, Assistance Manager
STATUS:HOURLY, NON-EXEMPT, Hired in as Full Time Employee

Manages and leads all aspects of the evening business; responsible for: training, coaching and development of crew; for providing quality food in a clean, safe and positive environment; and for delivering Operations Consistency and a great Guest Experience at all times.

As a SONIC Night Shift Leader, you will be responsible for supervising operations and enhancing dinner and late-night Drive-In business. The required schedule is a 40-50 hour work week, 5 nights per week, 8-10 hours per shift. The Night Shift Leader will lead, coach, train and develop employees to ensure we provide quality food in a clean, safe and positive work environment so all Guests receive an enjoyable experience at SONIC

Essential Job Duties
ïLeads evening business Drive-In execution, driving increased Sales and Customer Measures
ïLeads, coaches, trains and develops Crew Members, Carhops and Associate Shift Leaders
ïManages Drive-In operations for dinner and late night business, performs closing duties
ïDirects and assigns Drive-In employees to ensure all aspects of Service standards are delivered
ïKnowledgeable to write PM schedule if needed and proactively manages labor, based on sales and projections
ïEnforces Food Safety Audit Checklist compliance and maintains Food Cost Control during evening business
ïMonitors and maintains Inventory levels. Places orders for food and paper within cost control procedures
ïKnowledgeable and implements Safety & Security measures during every shift
ïMonitors employee compliance of the Drive-In Employee Handbook policies and procedures
ïLeads pre-shift meetings, reviews goals and ensures all Employees are focused on great Guest Service
ïImmediately and respectfully resolves Guest requests. Reports Guest complaints to immediate supervisor
ïImmediately and respectfully resolves Employee concerns, complying with company policy
ïWorks with General Manager to interview and hire Crew and Management team members
ïAssists with Performance Appraisal completion for night Crew
ïLeads a Great Work Environment for ALL Employees and Guests, every shift
Additional Requirements
ïRequired to work a 40-50 hour work week, 5 nights per week, 8-10 hours per shift
ïLeadership and supervisory practices and skills; effective verbal and written communication skills
ïProblem solving, decision-making and conflict resolution skills
ïAbility to multi-task, follow directions and lead with autonomy once given directions
ïTime Management, Organizational and basic Accounting and Computer skills
ïKnowledge and experience with recruiting, interviewing and selection practices
ïComplies with SONIC Drive-In policies, procedures and all federal and state laws and regulation
ïWillingness to abide by the appearance, uniform and hygiene standards at SONIC
ïMinimum of 1 year restaurant management experience (QSR preferred), leading shifts without supervision
ïHigh School diploma or equivalent required; Advanced studies in business, restaurant management preferred.