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Business Process Improvement Specialist

3 months ago

Springfield, United States QED Enterprises Inc Full time $91,000 - $98,000
Job DescriptionJob Description

QED Enterprises (QED) was founded on the principles that we provide Quality services to our clients; we strive for Excellence in all that we do; and we are Driven to meet our customers' missions on time, within budget, and with the exceptional attention to detail our customers have come to expect of QED.

Title: Business Process Improvement Specialist

Location: *** MUST BE WILLING TO WORK AT CUSTOMER SITE (some remote work available) ***

Clearance Level: Must be able to pass a Public Trust background check and be granted a Public Trust clearance

Summary/Description:

QED is looking for a Business Process Improvement Specialist to support customer process improvements. This will consist of a one-time update of process documentation (contract duration is one year from start date). The customer currently has a few areas of process documentation authored by different groups at different points in time that have not been thoroughly updated in a few years nor fully aligned to how things are currently done within the context of the customer's Real Estate Management System.

The Business Process Improvement Specialist will provide support to for the review, update, consolidation, and synchronization of business process documentation to enable an improved training/user experience with the end goal being the return of the maintenance of such documents back to the primary POCs within (12) months of the contract start date. Specific Duties may include, but are not limited to:

  • Inventory the existing documentation and meet with primary POCs to identify any that can be entirely discarded.
  • Review the current body of documentation to understand connection points and overlaps (approximately 100 pages of text and flowcharts)
  • Meet one-on-one with stakeholders to identify necessary updates
  • Hold at least one in-person facilitated group session to request clarification from stakeholders at customer agency headquarters
  • Update the process documents where relevant using standard Microsoft Office software
  • Hold one virtual staff training session to present the revised documentation in brief
  • Transition the maintenance of the process documentation back to the primary POCs from each group
  • Any other tasks closely associated with the performance of duties list above

Required Education and Skills:

  • Must have a Bachelor's Degree and at least 5+ years of experience directly related to the description above.
  • Experience in lieu of degree is as follows:
    • Associate's Degree and 9 years of related experience
    • No degree and 11 years of related experience
  • Must have excellent skills with Microsoft products, including MS Word, MS Excel, and MS PowerPoint
  • Must have excellent writing/editing skills and ensure project documentation is complete, current, and stored appropriately
  • Must be a self-starter with the ability to work remotely to complete tasks in a timely and efficient manner and to solicit the assistance and cooperation of others when needed or where appropriate
  • Must be able to pass a Public Trust background check and be granted a Public Trust clearance

QED Enterprises, Inc. (QED) is an SBA certified 8(a) small business and a Department of Veterans Affairs Center for Verification and Evaluation (CVE) certified service-disabled veteran-owned small-business (SDVOSB).All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, pregnancy, national origin, protected veteran status, disability, or any other protected class. Applicants must be able to perform the essential functions of the job. Reasonable accommodations will be made to allow employees to meet the essential functions of the job, unless those accommodations cause undue hardships to the employer. To request a reasonable accommodation, contact the Human Resources Department at HR@QEDEI.com.

  • Service Disabled Veteran Owned Small Business
  • SBA certified 8(a) business
  • VEVRAA Federal Contractor
  • Affirmative Action Employer
  • Veterans and Individuals with Disabilities are highly encouraged to apply