Senior Manager, Implementation

About Rialtic

Rialtic is an innovative enterprise software platform that enhances the capabilities of health insurers and healthcare providers, allowing them to manage their most crucial business operations efficiently.

Established in 2020, Rialtic is supported by prominent investors such as Oak HC/FT, F-Prime Capital, Health Velocity Capital, and Noro-Moseley Partners. Our flagship payment accuracy solution centralizes previously outsourced functions, empowering health insurance companies to take full command of their operational processes. We collaborate with leading healthcare insurers and providers, addressing a critical $1 trillion challenge to reduce expenses, boost efficiency, and elevate the quality of care. To learn more about how we're driving innovation in healthcare, visit us at www.rialtic.io.

Our Commitment

Rialtic champions diversity, believing our collective strength is harnessed through inclusivity. We encourage applications from individuals of all backgrounds, as part of our commitment to creating an environment where diverse perspectives are valued and nurtured.

We prioritize innovation, problem-solving, and the tangible value each team member brings to our mission. Here, you won't find rigid career ladders or title inflation — instead, we focus on creating opportunities for growth. To solve meaningful problems and make decisions that influence real change.

The Senior Implementation Manager is responsible for guiding the delivery of services and technology to one or more clients, managing implementation activities from the point of sale through production verification. This role requires working closely with cross-functional teams, clients, and other departments to ensure successful project delivery. The Senior Implementation Manager will strategize, plan, and oversee multiple project teams to achieve organizational objectives and ensure high standards of satisfaction, quality, and performance.

Project Management

Strategize, implement and maintain program initiatives aligned with organizational objectives. Develop and maintain program assessment protocols for evaluation and improvement. Oversee multiple project teams, ensuring program goals are met. Collaborate with project sponsors, cross-functional teams, and project managers to plan and develop scope, deliverables, resources, budget, and timeline for new initiatives. Manage program and project teams for optimal ROI, coordinating cross-project initiatives. Identify key requirements from cross-functional teams and external vendors. Develop and manage project budgets, ensuring alignment with business goals. Analyze, evaluate, and mitigate program risks; produce reports for management and stakeholders. Coordinate and manage implementation efforts against defined work plans. Establish and maintain internal and client teams, project plans, and schedules. Ensure project milestones and deliverables are met, reporting status weekly. Lead client-facing meetings, coordinate with committees, and ensure implementation-related issues are resolved.

Client Relationship Management

Coordinate recurring discussions with clients and internal teams to meet goals efficiently. Develop and maintain professional relationships with client departments. Create client-facing materials and serve as the key day-to-day client contact during implementation. Identify opportunities to expand business relationships and communicate them to leadership. Facilitate a smooth transition to Client Experience/Success for ongoing support.

Implementation Process Improvement

Lead process and departmental improvement projects. Coordinate with team members and organizational components for process improvement initiatives. Establish and refine implementation processes and procedures.Oversee project tasks related to onboarding, existing, and termed clients. Assisted with testing phases and managed project issue resolution. Monitor and track all projects to closure.

Other Related Responsibilities

Educate new clients on products, services, and processes. Collaborate with internal/external teams to develop customized marketing materials.Complete other assignments and initiative-based projects as needed.

Bachelor's degree (or equivalent experience); healthcare experience preferred.Demonstrated experience with project management tools and techniques, including knowledge of PMBOK.Strong work ethic, professionalism, and ability to work in a fast-paced, dynamic environment.Detail-oriented with strong communication and organizational skills.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).Ability to handle multiple tasks, prioritize effectively, and meet deadlines.Excellent written and verbal communication skills.Ability to manage stress and adapt to frequent changes in a global work environment.Respect for confidentiality and adherence to HIPAA guidelines.

PMP Certification preferred.Experience in an international organization with a willingness to participate in global work processes.Ability to positively manage high work volumes and frequent changes.Flexibility to accommodate global time zones for conference calls and meetings.

Rialtic Values

• High Integrity - Do the right thing. Provide candid feedback. Be humble and respectful.
• Customer Value Comes First - Delivering value to customers is our North Star.
• Work as One Team - Collaborative, inclusive environment to advance our mission.
• Be Bold & Accountable - Speak up. Take accountability. Continually improve.
• Pursuit of Excellence - Innovate, iterate and chase the best possible outcomes.
• Take Care of Self & Others Prioritize health & well-being for yourself and teammates.

Benefits Include

We value the health, happiness, and continuous growth of our employees. Our comprehensive benefits package is designed to provide dynamic support across various aspects of our employees' lives, ensuring they can thrive both professionally and personally.

• Competitive Salary and Meaningful Equity.
• Comprehensive Health Plans covering medical, dental, and vision needs.
• Wellness Reimbursements for maintaining physical health.
• Access to top-tier mental health services.
• Flexible Vacation Policy with Unlimited PTO.

For more details about our benefits or to discuss how we can accommodate your needs, please contact us at talent@rialtic.io for accommodations. us.

Salary Transparency

We are committed to equitable compensation and regularly review our salary ranges to ensure they reflect market standards and internal fairness.

Non-Discrimination Policy

Rialtic is dedicated to fostering a workplace where everyone is treated with respect and dignity. We do not discriminate on any basis protected by law.

Join Our Team

If you're passionate about using your skills to make a tangible impact in healthcare technology, we'd love to hear from you. Embrace the opportunity to grow professionally and personally in a company that values your well-being and professional development. For more information or inquiries about our DEI practices, please contact us directly.

Don't meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.