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Multi-Unit Manager/Area Coach

3 months ago

Rochester, United States INDUS GROUP INC Full time
Job DescriptionJob DescriptionDescription:

Indus Hospitality Group is currently looking for a District Manager/Area Coach to join our Dunkin' network


Job Description


The Area Coach oversees the people, processes and operations of 5-7 restaurants in their area. This includes training, coaching and supporting managers through planning, goal setting, and utilizing success routines. Focuses on in-store problem solving/process improvement; sets standards; recognizes and motivates Restaurant Managers, Assistant Managers and Restaurant Teams. Establishes and reviews unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees.


The Day-to-day: Build People Capability

  • Leverage culture and people capability to fuel brand performance.
  • Recruit and equip the best operators in the world to deliver great customer experiences.
  • Build a healthy and robust bench of developed and capable Managers.
  • Lead by example – be a culture champion.
  • Leads performance management process for all employees, including performance feedback, appraisals, training and development planning and due process in resolving workplace disputes.

Deliver a Consistent Customer Experience

  • Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards.
  • Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions.
  • Periodically engages in restaurant audits in conjunction with RGMs to calibrate on performance standards and to provide an objective basis for performance feedback.
  • Ensures that food safety standards are met in each unit supervised through direct observation as well as follow-up on food safety audit results.
  • Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets.

Grow the Brand, Sales and Profits

  • Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged.
  • Ensures that facilities and equipment are maintained to Brand standards, coordinates facility upgrades or equipment replacement.
  • Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets.
  • Partners with each Manager in the market to build sales over last year’s sales achievement.
  • Works with Restaurant General Managers to develop and deliver unit-specific Annual Operating Plans.
Requirements:


· Passionate about providing excellence in execution of quality food, service, cleanliness and speed standards

· Exhibits great leadership behaviors around, providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others

· Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business

· Leadership skills that exhibit an adaptable and resilient coaching style

· Good communication skills, and strong interpersonal and conflict resolution skills with exceptional team building capability

· Basic business math and accounting skills, and strong analytical/decision-making skills

· Three to five years of successful, high sales volume, operational management experience in the Quick Service Restaurant industry or retail environment

· Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees

· Proven ability to drive customer satisfaction, financial performance and employee satisfaction



Job Type

  • Full Time

Salary

  • $65,000

Benefits

  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Flexible

Supplemental pay types:

  • Bonus pay

Education:

  • High school or equivalent (Preferred)

Experience:

  • Management: 4 years (Required)