Implementation Specialist

3 weeks ago

Raleigh, United States EVERSANA Full time
Job DescriptionJob DescriptionCompany Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.

Job Description

*This is a remote field-based position. Candidates from alternative southeastern cities are encouraged to apply. 

The Implementation Specialist (IS) is responsible for training and support of hospital and clinical staff at the time of product introduction. The product launch will be part of a larger clinical workflow implementation; the IS will be instrumental in workflow adoption and product uptake. The role requires building of relationships with stakeholders within the health system (e.g., physicians, pharmacists, nurses, administrators) who are involved in implementation clinical workflow.  Experience working in a clinical environment such as the Emergency Department, Outpatient clinic, or procedural lab is preferred. The IS will be responsible for communicating successes and challenges to product adoption and workflow implementation. The product represents a paradigm shift in treatment for heart failure patients; this person will be nimble, solution oriented, and an excellent communicator both internally and externally to the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with driving successful product implementation and growth within assigned IDN’s. This implementation and growth will stem from:

  • Train and Support IDN/Hospital staff on Product within workflow and compliance guidelines
  • Prior experience in clinical settings such as Emergency Department, Medical Clinic, Inpatient Floor preferred
  • Collaborate with cross-functional teams to implement effective implementation strategies
  • Conduct product presentations, educational programs, and in-service training for healthcare professionals to increase awareness and understanding drug/device combo product and its implications for the hospital and patient
  • Provide feedback to internal teams on customer needs, market dynamics, and competitor insights to support product positioning and commercialization efforts.
  • Utilize Veeva/Salesforce to track implementation and feedback
  • Travel: Up to 60% of the time

#LI-EC2

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

  • Experience and familiarity with clinical environment
  • Collaborate with Cross-Functional Teams
  • Utilize Veeva/Salesforce to track implementation status and feedback
  • Utilize Microsoft suite of products to communicate messages internally and externally
  • Excellent interpersonal skills, including networking, influencing, presentation, and written and verbal communication

PREFERRED QUALIFICATIONS:

  • Education Bachelor’s Degree, Medical technician, RN/BSN, or LPN
  • Experience and/or Training Experience and comfort in clinical settings (ED, Outpatient, Inpatient)
  • Licenses/Certificates Driving Record
  • Technology/Equipment Fully functional in Microsoft Suite Programs


Additional Information

OUR CULTURAL BELIEFS

Patient Minded - I act with the patient’s best interest in mind.

Client Delight - I own every client experience and its impact on results.

Take Action -  I am empowered and hold myself accountable.

Grow Talent - I own my development and invest in the development of others. 

Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters -  I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity - I create an environment of awareness and respect.

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