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Banquet Service Team Member

4 months ago

Temecula, United States Europa Village Winery and Resort Full time
Job DescriptionJob DescriptionBenefits:
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement

Europa Village Winery is seeking an experienced Banquet Service Team Member to provide authentic and anticipatory service to our dining guests during special events. The ideal candidate will have a passion for excellent customer service and wine with an out-going, self-motivated and energetic personality.

Banquet Service Team Member Reports To:

  • Banquet Manager
Responsibilities of a Banquet Service Team Member:

  • Possess and live Europa Village core values
  • Reviews and understands the BEO at the beginning of each shift to ensure banquet rooms are set as per client's request
  • Sets up and breaks down tables, chairs, bar, water stations, etc., according to the Banquet Event Orders (BEO's)
  • Assists in maintaining the scheduling order for each event
  • Prepares tables, action stations, buffets, service carts, dessert tables and cordial carts with specified tools, wares, and equipment according to Europa Village standards
  • Greets guests warmly
  • Has a good understanding of the food being served and able to answer questions regarding food items
  • Delivers and services welcome drinks, appetizers, meals, condiments and accompaniments
  • Serves beverages
  • Refills water glasses
  • Monitors tableware to ensure it is presentable to guests
  • Responds to guests requests in a friendly, timely and efficient manner
  • Assists in washing banquet dishes and supplies following the event
  • Other duties as assigned
Expectations of the Banquet Service Team Member:

  • Create and foster an environment of "teamwork" by helping fellow employees or guests without a second thought
  • Able to communicate Europa Village's story
  • Ability to treat all associates and guests in a respectful manner
  • Arrive at work prepared with excellent personal presentation standards with a clean, pressed uniform and appropriate slacks and shoes
  • Arrive on time and be respectful of attendance and punctuality
  • Adhere to Europa Village policies and procedures
  • Be hospitable, welcoming and exhibit at positive attitude and willingness to assist where necessary
  • Pays attention to detail
  • Food Handler's Certification required
  • Must be available to work holidays and weekends