Banquet Captain

Job Summary:

The Banquet Captain is responsible for ensuring exceptional guest experiences during events at our winery. This role requires strong leadership and communication skills to supervise banquet events, enforce company policies, and provide excellent hospitality.

Key Responsibilities:

• Supervise banquet events and ensure efficient execution of established policies and procedures.
• Communicate effectively with supervisors, coordinators, and guests to ensure seamless event execution.
• Assist with setup and reset of events to meet supervisor's, coordinator's, or guest's specifications.
• Perform other tasks as requested by management.
• Collaborate with fellow associates and management to achieve team goals.
• Understand and reinforce Ponte values and service standards to all banquet staff.
• Manage banquet staff, including event duties and timing, to ensure efficiency.
• Review setup to ensure it follows the Banquet Event Order, including table and seating diagrams.
• Monitor and handle guest complaints.
• Inspect staff uniforms to ensure they meet company standards.
• Liaise with housekeeping and maintenance to maintain a clean and well-maintained facility.
• Communicate with the kitchen regarding food preparation and presentation, as well as timing for the event.
• Ensure banquet standard operating procedures are followed.
• Complete accurate bills according to BEO and obtain signature of host when hosted bar is increased or guest count is increased.
• Control and limit waste.
• Complete Captain's Event Report for each event.
• Complete closing checklist to secure the winery for the night after each event.
• Complete Beverage Consumption Report after every event.
• Act as a mentor and provide training to other Ponte associates.

Requirements:

• Ability to treat all associates and guests with respect.
• Excellent communication, multi-tasking, and organizational skills.
• Exceptional grooming standards consistent with company guidelines.
• Ability to communicate in English.
• Excellent written and oral communication skills.
• Self-starting personality and ability to work with minimal direction.
• Maintain a professional appearance and manner at all times.
• Willingness to assist co-workers with job duties and be a team player.
• Availability to work weekends, nights, and holidays.
• Ability to bend and stand for long periods in hot conditions, walking, and lifting up to 50 lbs.
• Ability and willingness to work in a standing position for long periods, indoors and outdoors, during inclement weather.
• High level of professionalism with exceptional culture skills.
• Ability to inspire and motivate associates.
• Knowledge of food preparation and presentation.
• Strong interpersonal skills.
• Ability to remain calm under pressure.
• Must thrive in an ever-changing fast-paced environment.
• RBS (responsible beverage service) certification required.
• Ability to maintain and maintain Riverside County Food Handler Card required.