Office Manager/Coordinator

2 weeks ago

Wentzville, United States The Glass Guru of O'Fallon Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Competitive salary
  • Employee discounts

Roles & Responsibilities:

With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change:

  • Reconcile sales software and accounting software transactions.
  • Handle A/R and prepare deposits for bank run.
  • Negotiate pricing with vendors to stay current in market place ongoingly.
  • Manage the day to day operations of the staff Customer Service Rep. (if applicable)
  • Answer inbound phone calls promptly during business hours. (if applicable)
  • Pre-screen incoming leads/potential customers in a proper manner. (if applicable)
  • Respond to any voicemails and/or messages from answering service. (if applicable)
  • Manage and respond the inbound email correspondence and forward accordingly.
  • Greet customers and all other visitors to the showroom promptly and professionally (if applicable).
  • Schedule estimate appointments properly using the appropriate customer software.
  • Quote product by telephone for potential new clients/customers.
  • Assist Estimators with follow up on pending estimates by phone and/or email.
  • Strategically schedule work appointments for Installation Techs, along with customers accordingly.
  • Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.
  • Check order confirmations from fabricators/vendors for size and pricing accuracy.
  • Oversee proper filing of daily work orders and estimates.
  • Process timesheets for payroll processing.
  • Prepare Accounts Receivable and prepare deposits for bank daily.
  • Reconcile sales software and accounting software transactions as required.
Qualifications & Educational Requirements:

  • 1-2 years residential glass experience (ordering, estimating, office/project management) preferred.
  • HS Diploma or equivalent.
  • 2 or 4-year college degree preferred.
  • All candidates must pass initial background check and drug test.
Preferred Skills:

  • Excellent verbal/written communications skills.
  • Microsoft Office proficient (Word, Excel).
  • Experience with QuickBooks Online and web based software preferred.
*Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.

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