Service Scheduling Dispatcher

4 weeks ago

Orem, United States Sunergy Full time
Job DescriptionJob DescriptionSunergy Solar - Service Scheduling Dispatcher
Location: Mouth of Provo Canyon (727 1550 E, Orem, UT 84097)
Type: Full-Time
About Us:Founded in 2005, Sunergy is a publicly held vertically integrated residential solar company. We are in the business of energy efficiency, not just solar, with licenses to install A/C units, roofs, and backup generators. Focused on rapid expansion, our company plans to grow into new markets and solidify a spot in the upper echelon of US residential solar.
Position Overview:We are seeking a dedicated Service Scheduling Dispatcher to join our dynamic team. This role is integral to ensuring our solar technicians are seamless and efficient for our valued customers.
Key Responsibilities:
  • Provide remote troubleshooting on solar systems to prevent unnecessary service visits.
  • Audit service tickets to ensure accurate and sufficient information is sent to the service tech.
  • Schedule service tickets on each technician efficiently to maximize customer support.
  • Deliver excellent customer service by coordinating service visits around customer's schedules.
  • Maintain accurate project documentation, including photos, service completion, and notes.

Qualifications:
  • Prior experience in a scheduling or coordination role.
  • Strong organizational and multitasking skills.
  • Ability to adapt and handle scheduling conflicts or changes.
  • Familiarity with customer service, field management, and complaint resolution.
  • Ability to work effectively in a collaborative team environment.


Compensation:
  • $15-$18 per hour
  • Variable - dependent on prior work history and qualifications

Why Join Us:Benefits:With the recent public listing of Zeo Energy, the parent of Sunergy, in the near future the company will provide a full portfolio of benefits, such as health insurance, paid time off, stock options, and more.
Join an engaging and fun culture with weekly lunches, ping pong, gym access, a chef-for-hire, and other unique perks
Sunergy Solar is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

  • Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.


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