Dispatcher / Senior Customer Service Rep

1 month ago

Orem, United States Expert Services - Plumbing, Heating, Air & Electrical Full time
Job DescriptionJob Description

Expert Services - Plumbing, Heating, Air & Electrical in Orem, UT is calling all customer service rock stars to apply to join our amazing dispatch team as a full-time Dispatcher / Senior Customer Service Rep


WHY YOU SHOULD JOIN OUR TEAM

We are a well-established company that that values and supports our employees. We pay our Dispatchers / Senior Customer Service Reps a competitive wage of $18 - $25/hour, depending on experience. Our team also enjoys great benefits, including a 401(k) plan with match, medical & dental options, a VASA gym membership, paid company holidays, paid vacations, weekly company meals, and company events. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading


ABOUT EXPERT SERVICES - PLUMBING, HEATING, AIR & ELECTRICAL

Since 1973, Expert Services - Plumbing, Heating, Air & Electrical has offered services to residential and commercial property owners to give them an idea about their next remodeling, upgrading, and expansion project. We aren't simply your average plumbing company. We are your trusted home services company. Our services cover areas including most of Salt Lake County and Utah County, including Lehi, Provo, and Sandy. We have a reputation for top-quality professional plumbing, electrical, and HVAC services at affordable prices.

We believe our exceptional staff is what sets us apart. Every project requires dedicated employees, and ours work hard to provide industry-leading home services. This is why we provide excellent wages, weekly pay, amazing benefits, and a supportive company culture.


ARE YOU A GOOD FIT?

Ask yourself: Are you dependable and reliable? Do you thrive in a fast-paced environment? Can you communicate well with others, both verbally and in writing? Are you positive and upbeat? If so, please consider applying for this Dispatcher / Senior Customer Service Rep position today


YOUR LIFE AS A DISPATCHER / SENIOR CUSTOMER SERVICE REP

As a Dispatcher / Senior Customer Service Rep, you are an important connection between our customers and our field technicians. Each day, you take incoming calls and dispatch technicians to address our clients' needs. By expertly handling these duties, you ensure that our technicians' time and mileage are maximized and that our customers are wowed by our fast and efficient work.

Once a service call is complete, you follow up with the customers to make sure that we continue to exceed expectations. Using your excellent communication skills, you address any questions or concerns that arise and pass along the feedback to our management, technicians, or dispatchers to ensure that we progress and improve. Thanks to you, our dispatch department runs like a well-oiled machine and our clients love the great customer service they receive. You are proud to play such an important role in helping our business thrive


WHAT WE NEED FROM YOU

  • 2+ years of customer service experience
  • Basic computer skills
  • Ability to pass a background check and drug test upon hire

If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our dispatch team

Location: 84103


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