Lead Customer Service Associate

3 weeks ago

Orem, United States Expert Full time
Expert Services - Plumbing, Heating, Air & Electrical is currently hiring for a full-time Lead Customer Service Associate / Dispatcher to field phone calls and dispatch technicians to our clients' homes or businesses in the Orem, UT area. This position earns a competitive wage of $18 - $25/hour, depending on experience.

In addition to competitive pay and our supportive culture, we offer our Lead Customer Service Associates / Dispatchers the following benefits:
  • 401(k) plan with match
  • Medical & dental insurance options
  • VASA gym membership
  • Paid company holidays
  • Paid vacations
  • Weekly company meals
  • Company events
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy Just fill out our initial mobile-friendly online application. We hope to meet you soon

DAY-TO-DAY

As a Lead Customer Service Associate / Dispatcher, you are an important connection between our customers and our field technicians. Each day, you take incoming calls and dispatch technicians to address our clients' needs. By expertly handling these duties, you ensure that our technicians' time and mileage are maximized and that our customers are wowed by our fast and efficient work.

Once a service call is complete, you follow up with the customers to make sure that we continue to exceed expectations. Using your excellent communication skills, you address any questions or concerns that arise and pass along the feedback to our management, technicians, or dispatchers to ensure that we progress and improve. Thanks to you, our dispatch department runs like a well-oiled machine and our clients love the great customer service they receive. You are proud to play such an important role in helping our business thrive

ABOUT EXPERT SERVICES - PLUMBING, HEATING, AIR & ELECTRICAL

Since 1973, Expert Services - Plumbing, Heating, Air & Electrical has offered services to residential and commercial property owners to give them an idea about their next remodeling, upgrading, and expansion project. We aren't simply your average plumbing company. We are your trusted home services company. Our services cover areas including most of Salt Lake County and Utah County, including Lehi, Provo, and Sandy. We have a reputation for top-quality professional plumbing, electrical, and HVAC services at affordable prices.

We believe our exceptional staff is what sets us apart. Every project requires dedicated employees, and ours work hard to provide industry-leading home services. This is why we provide excellent wages, weekly pay, amazing benefits, and a supportive company culture.

OUR IDEAL LEAD CUSTOMER SERVICE ASSOCIATE / DISPATCHER
  • Reliable - shows up and completes tasks accurately and on time
  • Articulate - communicates effectively, both verbally and in writing
  • Positive - maintains an upbeat attitude
  • Go-getter - thrives in a fast-paced environment
If this sounds like you, keep reading

REQUIREMENTS
  • 2+ years of customer service experience
  • Basic computer skills
  • Ability to pass a background check and drug test upon hire

If you meet the above requirements, we need you. Apply today to join our dispatch team as a Lead Customer Service Associate / Dispatcher

Location: 84103

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