Leasing Manager

2 weeks ago

Indianapolis, United States Pepper Pike Staffing LLC Full time
Job DescriptionJob DescriptionWho We Are

At Pepper Pike Capital Partners, LLC, we are a vertically integrated, multi-family investment, management, and (re)development company headquartered in Cleveland, Ohio, with a current portfolio of approximately 5,500+ units across the Midwest. We ensure the sustainable success of our properties by creating diverse and world-class trained on-site teams that surpasses expectations on every level, including tenant screening, coordination of tenant turnover, property maintenance, and financial management. Our hands-on approach and onsite interaction with our regional manager and property teams allows us to have a real-time view of property operations and local market conditions.

We believe that choosing to live in one of our communities is more than just selecting an apartment. When our residents choose us, they invite us to be a part of their daily lives. We take this responsibility seriously and strive to provide the highest level of customer service to our communities and the surrounding areas.

Benefits

  • Medical, Vision and Dental Insurance
  • Paid Time Off
  • Comprehensive Bonus Packages
  • Competitive Compensation
  • Collaborative Work Environment

Position Overview

The Leasing Manager is responsible for overseeing the entire leasing function including prospecting, closing sales, and meeting monthly sales (new leases and renewals) quotas.

Responsibilities

PRIMARY:

  • Collaborate with Property Manager in recruiting, training, and evaluating of leasing team.
  • Ensure all new leasing agents are appropriately onboarded and trained for their positions. Personally know, teach and hold team accountable to the company’s goals and standards.
  • Create a positive work environment and develop a high-performing leasing team.
  • Effectively evaluate direct reports and make hiring/promotion/termination recommendations accordingly.
  • Lead team in providing great customer service to residents with particular attention to move-in experience, friendliness of the staff and properly addressing resident concerns.
  • Ensure that model apartment units are ready and available for show/tour daily.
  • Generate and follow-up on sales leads, conduct tours of the property/specific units and obtain prospect information.
  • Participate in inside/outside sales activities (open houses, promotions, etc.) to generate leads.
  • Achieve monthly targeted goal percentages for qualified new leases following established terms and procedures; must reach a closing ratio of at least 30%
  • Complete required leasing contracts and collect first rent payment.
  • Develop and maintain an on-going resident retention program and play an active role in the renewal process; meet renewal quotas.
  • Maintain updated knowledge on current market conditions, rental rates, sizes, locations, floor plans and all amenities of the property and the ability to train others.
  • Efficient and timely processing of all administrative forms, reports, resident, and property files
  • Responsible for reporting unusual circumstances regarding the property or residents.
  • Properly field/address all inquiries made to the office (prospects, residents, vendors, etc.)

Qualifications

  • Associates (2 yr.) Degree in business, sales, marketing or real estate OR 2-4 years of experience as a leasing consultant or similar job function in the property management or real estate industry in lieu of a degree
  • One or more years of managerial experience preferred.
  • Proficient with Microsoft Office (Outlook, Word, and Excel) and ability to learn various other software. Knowledge of Yardi Voyager or other property management software highly desirable
  • Ability to read and interpret documents such as lease agreements, safety rules and other related documents.
  • Mathematical proficiency to calculate discounts, interest, commissions, percentages, etc.
  • Working knowledge and compliance with Fair Housing laws and regulations.
  • Outstanding sales presentation skills, both face-to-face and via telephone with solid closing skills.
  • Strong organizational and time management skills with a high attention to detail is essential.
  • Outstanding interpersonal and communication skills to successfully interact with multiple constituencies and diverse groups of people.
  • Demonstrate independent, mature judgment; conveys a professional image and attitude.
  • Ability to effectively manage moderate to elevated levels of stress.
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays.
  • Ability to work extended hours if needed.
  • Must have reliable transportation and possess a valid driver's license.

Physical Requirements

The physical requirements of this position are related to a standard office environment. Must be able to utilize a phone, computer and screen, and other office equipment. While performing the duties of the job, the employee is required to hear, talk, reach, stoop, or kneel, and sit; must be able to walk for extended periods of time under various weather conditions to evaluate the property. Must be able to occasionally lift up to 25 pounds.

The duties listed in the job description above are intended only as illustrations of the various types of work that may be performed. These listed duties are not intended to describe in detail all the tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations. Omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. At the employee’s request, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.


#PPC

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