Deposit Operations Specialist

1 month ago

Appleton, United States American National Bank Fox Cities Full time
Job DescriptionJob DescriptionDescription:

If you are looking for an organization that places value on what you can bring to the table, then look no further As a small community bank, our differentiator is our people If you are looking to make an impact, have fun while working hard, being creative and thinking outside the box, celebrating successes, and growing professionally, then read on

American National Bank- Fox Cities strives to maintain a culture of excellence with high standards and values, along with opportunity for growth and involvement for employees. We pride ourselves on our core values (servant leadership, curiosity, growth, listening, and persistence), family-like culture, community involvement, competitive pay and benefit packages, 401k, paid vacation and holidays, and much more We are currently looking to hire our next amazing employee

Position: Deposit Operations Specialist
Education/Experience: High School Diploma and at least 2 years of deposit operations experience or a combination of education and experience.
Work Hours: Full-time, Monday – Friday between the hours of 8am - 5pm. Occasional before/after hours event attendance may be required.
Work Location: In-office

Requirements:

A Day in the life: Embrace our core values; provide outstanding customer service to clients; excellent communication skills to interact with all levels of the organization and outside auditors; excels in collaboration and a team environment; perform the following (includes but not limited to):

  • Provide outstanding customer service and support, primarily by phone, to external customers by responding to balance inquiries, debit card, online banking and deposit account questions and issues, remote deposit, wires and ACH, and other requests for assistance. Provide technical support and troubleshooting for a variety of programs and applications.
  • Ability to identify, research, and solve problems in a fast-paced, team environment.
  • Perform daily duties including but not limited to: ACH, wire transfers, non-post, qualified return items, non-sufficient funds (NSF), notification of change (NOC), check processing, subpoenas, garnishments, and levies.
  • Review exception reports and monitor accounts, taking appropriate steps to address items on the reports.
  • Provides internal support and assistance by serving as a resource on all deposit-related topics and concerns.
  • Perform daily account maintenance on both new and current accounts.
  • Ensures documents are appropriately categorized and scanned.
  • Create spreadsheets, procedures, policies, documents, and reports.
  • Participate in cross-training as a backup to other positions within the department.
  • Ensure confidentiality of bank and customer data.
  • Completes required job specific training and attend ongoing training sessions, as required.
  • Follows all bank policies, security, and internal control procedures, including but not limited to the Bank’s Information and Security policy.

We are proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all employees regardless of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.


More information can be found on our careers page of our website at: www.anbfc.bank/why-we-exist/careers/

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