Venue Ambassador

3 months ago

New York, United States Avant Gardner Full time
Job DescriptionJob Description

WHO WE ARE

Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner’s 80,000 square foot complex occupies an entire city block of East Williamsburg, highlighted by the space’s unrivaled audiovisual features including a 200 foot wide, 15k resolution video wall. Voted North America's 'Best Large Club' in 2022 and 2023 and ranked top ten globally by DJ Mag, Avant Gardner has welcomed sold out shows featuring today's top acts and emerging global stars including Drake, Skrillex, Turnstile, Four Tet, John Summit, Glass Animals, Carl Cox, Keinemusik, Christina Aguilera, David Guetta, Marshmello, Reneé Rapp, Rina Sawayama, Rüfüs Du Sol, SOFI TUKKER, Tiësto, and many more. Avant Gardner’s portfolio includes event brands such as The Cityfox Experience along with programming across New York City. For more information, visit Avant-Gardner.com.

WHO YOU ARE

  • Someone who has integrity, a passion for hospitality, and a desire for excellence.
  • Someone who is high energy with an outgoing personality
  • Someone who possesses the ability to multitask and quickly problem-solve.
  • Someone who can keep calm under high pressure situations

THE JOB

The position will be responsible for greeting incoming guests, providing excellent customer service, and creating a safe and friendly environment for the guests.

  • Work with Operations team to ensure the highest quality experience for our guests during events
  • Provide outstanding customer service
  • Report suspicious or criminal activity to security and/or management
  • Exhibit professionalism when speaking to guests and communicating information
  • Demonstrate a complete understanding of venue operations and upcoming events
  • Resolve and document Guest concerns and complaints in person
  • Collect lost and found items during event
  • Monitor activities at entrances, exits and other areas requested by the Operations team
  • Be an advocate for new initiatives within the venue
  • Any other job related tasks as assigned

QUALIFICATIONS

  • Must have 2+ years related experience in hospitality operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation
  • Must possess excellent written and verbal communication skills
  • Must be highly organized, efficient and detail oriented
  • Must have excellent interpersonal/relationship building skills
  • A certificate of Fitness F-04: Temporary Indoor/Outdoor Place of Assembly Safety personnel
    • *If you do not have this, you will be required to obtain once hired

PHYSICAL REQUIREMENTS

  • Must be able to work on your feet as well as stationary for at least 12 hours during events
  • Must be willing to work varied shifts, including weekends and holidays
  • Fast paced movements are required to go from one part of the club to others
  • Must be able to move, pull, carry or lift at least 20 pounds

COMPENSATION

$22 per hour, Tips exempt

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