Customer Operations Associate

1 week ago

Ames, United States Trace Genomics Full time
Job DescriptionJob DescriptionSalary:

Trace Genomics is seeking a Customer Operations Associate to add to our growing organization Trace’s groundbreaking aggregated soil data products provide a unique value proposition for our enterprise customers. Trace provides insights into what’s happening within the soil that allow them to make better decisions around where to target their products, how to reach their sustainability goals and ultimately how to drive more value to farmer livelihoods. 


The Customer Operations Associate will ensure seamless communication and support between our company and valued customers.  Act as the bridge that connects our innovative technology solutions with the needs and requirements of the customers and internal teams. 

 

Duties and Responsibilities

  • Customer Experience & Support:
    • Provide an exceptional customer experience through various channels, including email, phone, live chat, and a case system.
    • Address inquiries, troubleshoot issues, and provide timely solutions to ensure customer satisfaction.
    • Act as the primary point of contact for customer inquiries, guiding them through product features, troubleshooting steps, and service offerings.
    • Gain a thorough understanding of our products and services. Become a power user of our platform.
    • Proactively surface trends and opportunities to anticipate customer feedback and not just be a reactionary function.
  • Order Processing and Logistics:
    • Optimize the order processing workflow, including order entry, fulfillment, and tracking.
    • Resolve any issues related to order processing or delivery delays promptly and effectively.
  • Relationship Management:
    • Cultivate strong relationships with customers to understand their needs, challenges, and goals.
    • Update Customers on the status of their transactions and ensure transparency throughout the customer process. 
    • Collaborate cross-functionally with sales, marketing, and product teams to ensure alignment and customer satisfaction.
  • Data Analysis and Reporting:
    • Utilize data analytics tools to track customer interactions, identify trends, and generate insights to enhance the customer experience.
    • Prepare regular reports on key performance metrics, such as customer satisfaction scores, response times, and order fulfillment rates.


Preferred Qualifications

  • 2+ years experience in a customer experience, service, or operations role.
  • 2+ years exposure to the agricultural industry, through previous work or personal experiences.
  • Experience with Salesforce CRM required.
  • Strong interpersonal skills with a passion for working with customers. 
  • Excellent communication skills; verbal and written.
  • Strong attention to detail and follow through.
  • Passion to drive an unparalleled customer experience


Please note that there is no relocation allowance or visa sponsorship available for this position.


Why Join Trace Genomics? At Trace Genomics, you will be part of a dynamic team at the forefront of agricultural innovation. We offer a very competitive compensation package, comprehensive benefits, and the opportunity to make a significant impact in a rapidly evolving industry.


Equal Opportunity Employer: Trace Genomics is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Are you a match for our team? Apply today 

  • Customer Service Associate

    2 weeks ago

    Ames, Iowa, United States Gatewayames Full time

    The Gateway Hotel & Conference Center is seeking a part-time Customer Service Associate to enhance our hospitality operations. Availability during evenings and weekends is preferred.Key Responsibilities• Greet all guests warmly and professionally.• Conduct accurate check-ins and check-outs for guests on a daily basis.• Respond to phone inquiries...

  • Part-Time Operations

    3 months ago

    Ames, United States Kohl's Full time

    Preferred Early Morning (6am-1pm) Monday-Friday and Weekend availability. In this role, you are responsible for operational excellence and cleaning all areas of the store while following Company procedures, guidelines, and methods while utilizing approved chemicals, supplies, and equipment. You will ensure a safe and clean environment for Customers and...

  • Customer Operations Specialist

    2 weeks ago

    Ames, United States CT2 Full time

    Trace Genomics is seeking a Customer Operations Specialist to add to our growing organization! Trace's groundbreaking aggregated soil data products provide a unique value proposition for our enterprise customers. Trace provides insights into what's happening within the soil that allow them to make better decisions around where to target their products, how...

  • Customer Success Associate

    5 days ago

    Ames, Iowa, United States Workiva Full time

    About the RoleThe Customer Success Associate supports the Customer Success team by providing exceptional service, document setup, and collaboration. This individual will create, implement, and tag customer documents using industry-leading software to meet their document setup needs.Key ResponsibilitiesCreate and implement customer documents using...

  • Customer Service Banking Associate

    2 weeks ago

    Ames, Iowa, United States Availa Bank Full time

    Availa BankPosition Overview:Availa Bank is an equal opportunity employer committed to fostering a diverse workforce. We believe that the unique backgrounds and experiences of our employees enhance our ability to serve our clients and communities effectively.As a Customer Service Banking Associate, you will play a vital role in facilitating customer...

  • Customer Engagement Representative

    2 weeks ago

    Ames, Iowa, United States Panera Bread Full time

    Customer Service Associate - Full-Time & Part-TimeOverview: Join our vibrant team at Panera Bread, where we prioritize a friendly atmosphere and a commitment to quality service. Our associates become part of a supportive family, dedicated to creating memorable experiences for our guests.Role Responsibilities:Engage with customers, providing exceptional...

  • Cleaning Operations Associate

    1 week ago

    Ames, Iowa, United States State of Iowa Full time

    Salary: $29, $42,328.00 Annually Location: Ames Story County, IA Job Type: Full-time Agency: 645 Iowa Department of Transportation Job Overview The Iowa Department of Transportation is dedicated to enhancing lives through effective transportation solutions. The selected candidate will embody the agency's core values: Safety First, People Matter, Customer...

  • Retail Sales Associate

    2 days ago

    Ames, Iowa, United States HomeGoods Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at HomeGoods. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention...

  • Customer Service Representative

    5 days ago

    Ames, Iowa, United States Kum & Go, LC Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Store Associate at Kum & Go, LC. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales and customer service efforts of our team.Key...

  • Retail Sales Associate

    3 days ago

    Ames, Iowa, United States Romantix Full time

    Job DescriptionJob Title: Sales AssociateJob Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at Romantix. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.Key Responsibilities:Customer...

  • Retail Sales Associate

    3 days ago

    Ames, Iowa, United States Kum & Go, LC Full time

    About the RoleWe are seeking a highly motivated and customer-focused Store Associate to join our team at Kum & Go, LC. As a Store Associate, you will be the friendly face and first point of contact for our customers, providing excellent customer service and creating a positive shopping experience.Key ResponsibilitiesEngage with customers to provide...

  • Customer Relationship Specialist

    1 week ago

    Ames, Iowa, United States First National Bank Full time

    Job OverviewPrimary Role:Deliver tailored banking solutions to both existing and potential clients, with a steadfast commitment to outstanding customer service. Utilize the Engage, Transact, and Consult (ETC) approach to strengthen customer relationships and streamline their banking experience.Key ResponsibilitiesEnsure a consistently superior customer...

  • Customer Relationship Specialist

    1 week ago

    Ames, Iowa, United States First National Bank Full time

    Job OverviewPrimary Role:Deliver tailored banking solutions to both existing and potential clients, with a steadfast commitment to outstanding customer service. Utilize the Engage, Transact, and Consult (ETC) approach to strengthen customer connections and streamline their banking experience.Core ResponsibilitiesEnsure a consistently superior customer...

  • Customer Relationship Specialist

    2 weeks ago

    Ames, Iowa, United States First National Bank Full time

    Job OverviewPrimary Role:Deliver tailored banking solutions to both existing and potential clients, with a steadfast commitment to outstanding customer service. Utilize the Engage, Transact, and Consult (ETC) approach to strengthen customer connections and streamline their banking experience.Core ResponsibilitiesEnsure a consistently exceptional customer...

  • Donations & Processing Associate

    3 weeks ago

    Ames, United States Overflow Thrift Store Full time

    Job DescriptionJob DescriptionSalary: JOB TITLE: DONATIONS AND PROCESSING ASSOCIATEREPORTS TO: Sr. Operations DirectorTIME COMMITMENT: Part-time (20-30 hours / week)Position Summary:  The Processing & Pricing Associate will support operations at Overflow Thrift Stores by supporting activities related to inventory management, donations receiving (including...

  • Warehouse Associate

    4 weeks ago

    Ames, United States Dakota Supply Group Full time

    Job DescriptionJob DescriptionDSG is seeking a Warehouse Associate in our Ames, IA location. In this full time, hourly position, work is typically performed between the hours of 8am and 5pm, Monday through Friday, but may vary on occasion according to business needs. As a Warehouse Associate, you will be responsible for all aspects of warehouse operations,...

  • Retail Sales Associate

    5 days ago

    Ames, Iowa, United States Kum & Go Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Store Associate at Kum & Go. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales and customer service efforts of our team.Key...

  • Cart & Janitorial Associate>

    2 months ago

    Ames, United States Walmart Full time

    Walmart - 534 S Duff Ave - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...

  • Retail Sales Associate

    3 days ago

    Ames, Iowa, United States Kum & Go Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Store Associate - Food. As a key member of our store team, you will play a vital role in providing exceptional customer service, promoting food service and sales, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service:...

  • Seasonal Merchandise Associate

    2 weeks ago

    Ames, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...