Licensed Insurance Customer Service Representative

1 month ago

Madison, United States Michelle Wenzel Allstate Insurance Full time
Job DescriptionJob Description

Join Michelle Wenzel Allstate Insurance, a reputable insurance agency rooted in Madison, Wisconsin, dedicated to providing exceptional service to our valued clientele. At Michelle Wenzel Allstate Insurance, we prioritize building strong relationships with our customers, ensuring their insurance needs are met with care and expertise. As a Licensed Insurance Customer Service Representative, you will be an integral part of our team, assisting clients with policy inquiries, claim processing, and providing personalized recommendations to meet their insurance requirements. We value professionalism, positivity, and a strong commitment to customer satisfaction.


Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Evenings Off

Mon-Fri Schedule

Hands on Training


Responsibilities

Client Assistance: Assist customers with insurance inquiries, policy changes, and claim processing.

Policy Management: Maintain accurate records of customer policies, endorsements, and changes.

Claims Support: Aid customers through the claims process, providing guidance and support.

Customer Service: Ensure a positive customer experience through proactive communication and problem-solving.

Documentation: Prepare and maintain accurate documentation of customer interactions and transactions.


Requirements

Licensing: Active Wisconsin Property & Casualty License is required. Experience: Previous experience in customer service or insurance-related roles is a plus. Communication Skills: Strong verbal and written communication skills. Problem-Solving: Ability to analyze situations, identify solutions, and resolve issues effectively. Detail-Oriented: Strong attention to detail and accuracy in handling client information. Team Player: Ability to collaborate with colleagues and contribute positively to a team environment.

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