Service & Warranty Specialist

6 days ago

Charlotte, United States Red Cedar Capital Partners Full time
Job DescriptionJob Description

Service & Warranty Specialist | Red Cedar


About Red Cedar:

Red Cedar Capital Partners LLC (Red Cedar) is a developer and builder in Charlotte, NC & surrounding markets. Red Cedar is the parent company of Red Cedar Commercial Development, Red Cedar Homes, Red Cedar Land Development, Red Cedar Construction, and Red Cedar Realty, as well as a private label mortgage company (Prime Roots Lending) and our homebuilding supply company (Evergreen + Maker) - all of which support the Red Cedar ecosystem. Red Cedar has grown exponentially since 2016 and is one of the fastest-growing builders in the Southeast.


Red Cedar is looking for a Service & Warranty Specialist to join our team. The New Home Warranty Specialist is responsible for managing and resolving warranty claims for new homeowners. This role involves coordinating repairs, communicating with homeowners and contractors, and ensuring that all warranty issues are addressed promptly and efficiently. The ideal candidate will have excellent customer service skills, a strong understanding of home construction and the home construction process, and the ability to manage multiple tasks simultaneously.


Essential Duties and Responsibilities:

  • Serve as the primary point of contact for homeowners regarding warranty issues
  • Provide timely and professional responses to inquiries and concerns
  • Research, process and manage warranty claims, ensuring all issues are documented and resolved within the warranty period
  • Schedule and coordinate repairs with trade partners, contractors, and homeowners
  • Work with the Construction Manager to ensure that all work is completed to the company's standards
  • Build and maintain relationships with homeowners to ensure complete satisfaction from homeowners until completion of work orders
  • Maintain accurate records of all warranty claims, communications, and repairs
  • Ensure all documentation is up-to-date and easily accessible
  • Communicate effectively with homeowners, contractors, and internal teams to ensure a smooth resolution of warranty issues
  • Monitor the quality of repairs and ensure that all work meets company standards and homeowner expectations
  • Educate homeowners on the warranty process and their responsibilities
  • Provide guidance on home maintenance and care
  • Maintain positive communication channels to help the flow of information from department to department
  • Foster, encourage, and reward a fun, positive, successful values-based culture.

Required Skills & Qualifications:

  • Minimum of 3 years of experience in a customer service role, preferably in the home construction industry
  • Detail-oriented & highly organized
  • Excellent communication and interpersonal skills
  • Self-motivated and able to adhere to a schedule
  • New construction or builder experience preferred
  • Customer Focused, composed, patient, and approachable
  • Problem solver

Schedule:

  • Monday-Friday, standard daytime hours; 8:30 am - 5 pm

Job Type:

  • Full-time position, averaging 40 hours per week

Benefits:

  • 100% Medical, Dental, & Vision insurance covered to the employee
  • 401k with a Safe Harbor match formula of 100% of employee contributions up to 3% of their compensation, then 50% matching contribution of the next 2% of employee's compensation
  • 11 annual company-paid holidays
  • 5.54 hours paid time off per bi-weekly pay period

Ability to Commute/Relocate:

  • Charlotte, NC: Ability to reliably commute or willingness to relocate before starting work (required).

Work Location:

  • Onsite | 4705 Entrance Dr. Suite D, Charlotte, NC 28273

Work Environment:

  • Office-based environment with a business casual dress code. Standard office equipment, such as computers, phones, photocopiers, and filing cabinets, are used in this role.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to sit and stand for extended periods
  • Manual dexterity to operate a computer and other office equipment
  • Ability to lift and carry up to 15 pounds
  • Vision and hearing acuity to perform job duties effectively
  • Maintain a valid Driver's License

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To apply, please submit your resume and cover letter highlighting your relevant experience and qualifications. If you have any questions, please contact us at hr@redcedarco.com. We look forward to reviewing your application and potentially welcoming you to our team at Red Cedar.

Red Cedar Capital Partners LLC. is an Equal Opportunity Employer.

We do not discriminate based on race, traits historically associated with race, hair texture and protective hairstyles, color, national origin, ancestry, creed, religion, physical and mental disability, genetic information, marital status, sex gender, gender identity, or expression, pregnancy, sexual orientation age, military or veteran status, or any other basis protected by applicable law.

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