Call Center Representative

1 week ago


Miami, United States Sales Bizlab Full time
Job DescriptionJob Description

Sales Bizlab as we are seeking a reliable and customer-focused Call Center Representative to join our team. The ideal candidate will handle incoming and outgoing customer calls, provide information about our products and services, and resolve customer issues efficiently and courteously. This role is crucial for maintaining high levels of customer satisfaction and loyalty.

Job: Full time

Monday to Friday

Weekends free

Pay Range:

$17.50 - $28.00 hourly

THIS WILL BE AN ON-SITE JOB

Location: Miami, FL

Responsibilities: 

  • Answer incoming customer calls and provide accurate information regarding products and services.
  • Handle customer inquiries, complaints, and feedback in a professional and empathetic manner.
  • Resolve customer issues promptly and escalate complex cases to appropriate departments when necessary.
  • Conduct outbound calls to follow up on customer inquiries, confirm orders, and perform customer satisfaction surveys.
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Meet or exceed performance targets for call handling, response time, and customer satisfaction.
  • Stay informed about company updates, products, and promotions to provide accurate information to customers.

Requirements:

  • High school diploma or equivalent; additional education or certifications in customer service is a plus.
  • Proven experience as a Call Center Representative or in a customer service role.
  • Excellent communication skills, both verbal and written.
  • Proficiency in Microsoft Office Suite and familiarity with CRM software.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and handle stressful situations.
  • A positive attitude and a commitment to providing exceptional customer service.

Benefits:

  • Competitive salary.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • 401(k) retirement plan with company match.
  • Opportunities for professional development and career growth.
  • A supportive and collaborative work environment.

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