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Call Center Representative
4 months ago
- Location: NW 33rd St, Doral, FL 33122
- Pay:$19.36/hr
- (Must be available 7 days a week from 7 am to 11 pm EST)
- Call center experience preferred, but not required
- Must pass backgroumd chgeck
salary: $ $19.36 per hour
shift: First
work hours: 7 AM - 11 PM
education: High School
Responsibilities- Respond to incoming calls, and make occasional outbound calls regarding Federal
- Emergency Management Agency (FEMA)
- Utilize standard technology such as computer, telephone, email, and web browser to
- complete work tasks
- Complete basic call-related input in computer terminal to phone inquiries
- Responds to all inquiries consistent with confidentiality and privacy policies and
- refers callers to alternate sources when appropriate
- Attention to detail, ability to multitask is required
- Meet Quality Assurance (QA) and other key performance metrics
- Track and document all inquiries using the applicable systems
- Maintain updated knowledge of the Contact Center performance requirements as
- well as corporate and project policies and procedures
- Work closely with the Supervisor(s) in resolving difficult and complex consumer
- interactions
Skills - Call Center
- Telephone Etiquette
- Basic Computer Skills
Qualifications - Years of experience: 1 year
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
